Operation Manager at Patronus AI

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations, Business Operations, People Operations, Onboarding, Offboarding, Expense Management, SOP Creation, Organizational Skills, Attention to Detail, Budget Tracking, Compliance, Communication Skills, Integrity, Reliability, Google Workspace, Project Management Tools

Industry

technology;Information and Internet

Description

About the role As an Operations Manager at Patronus AI, you will support the operational backbone of the company. You will ensure that onboarding and offboarding run smoothly, expenses and hours are tracked cleanly, access is controlled, payroll is running smoothly and state compliance is handled on time, and our operations stay aligned with both internal policies and external regulations. What you'll do Lead end-to-end onboarding and offboarding for employees and contractors (accounts, tools, access, documentation, checklists) including setting them up on payroll etc. Maintain clear, up-to-date records for employees, contractors, and vendors. Manage day-to-day expense processes, including card spend, reimbursements, and recurring subscriptions. Track and reconcile expenses on a regular cadence, flagging out-of-policy or unusual spend early. Own time and hours tracking (where applicable): ensure hours are submitted accurately and on time and are ready for payroll and invoicing. Keep a clear record of agreed daily/weekly hours for contractors and raise concerns if you see consistent mismatches between expected hours and actual activity. Manage access control: Maintain who has access to what (email, GitHub, AWS, internal tools), and add/remove or adjust access when people join, change roles, or leave. Coordinate state registrations and ongoing state compliance (e.g., payroll tax accounts, registrations, annual reports) with external partners. Prepare for compliance frameworks like SOC2, ISO:27001 etc. Ensure compliance with internal policies and external regulations across onboarding, offboarding, expenses, access, and state operations. Keep internal SOPs, checklists, and “how we do things” documentation for operations up to date and easy to follow. Work closely with management and cross-functional teams to keep day-to-day operations smooth and fix small problems before they become big ones. Qualification Above all, we look for a proactive mindset, willingness to learn, relentless drive, and pride in keeping things organized and running smoothly. You are a great fit if you have a background in the following: 3+ years of experience in Operations, Business Operations, People Operations, or a similar role, ideally at a startup or high-growth company. Hands-on experience with onboarding/offboarding, expense management, and operational processes. You love creating SOPs Great at figuring things out on your own! Strong organizational skills and attention to detail; you are comfortable juggling multiple processes and deadlines. Experience working with tools like Google Workspace (Docs, Sheets, Drive), Slack, and common SaaS / project management tools. Ability to track and analyze budgets / operational costs and communicate insights in a clear, practical way. Experience with state registrations, payroll tax accounts, or multi-state compliance Clear written and verbal communication skills; you’re comfortable driving clarity and holding others accountable to processes. High integrity, reliability, and respect for others.

Responsibilities

The Operations Manager will lead the onboarding and offboarding processes for employees and contractors, manage expense processes, and ensure compliance with internal policies and external regulations. They will also maintain records and documentation, manage access control, and coordinate state registrations.