Operation Manager ( Pharmacy ) at Indeed

Johor, Johor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 26

Salary

60000.0

Posted On

28 Sep, 26

Experience

14 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Pharmaceutical Manufacturing

Description

Full job description

About the Role

We are looking for an experienced Operation Manager to lead retail operations across our pharmacy outlets. You will drive sales performance, ensure operational excellence and MOH compliance, and develop a high-performing team of outlet and area managers. This role is ideal for a results-driven leader with a strong background in retail pharmacy operations.

Key Responsibilities

Sales & Performance: Partner with the marketing team to grow retail sales; set and communicate outlet sales targets; lead outlet managers to achieve KPIs on sales, purchasing power, and gross profit.
Training & Development: Ensure outlet staff are equipped with pharmacy knowledge and strong selling skills; work with HR to identify training needs and keep onboarding modules current.
Operations Management: Ensure all outlets are well-merchandised and compliant with MOH guidelines; maintain optimal stock levels; uphold safety standards across stores, staff, assets, cash, and inventory; chair monthly meetings with outlet and area managers to resolve operational issues.
Staffing & Leadership: Lead recruitment of pharmacists and outlet managers; monitor manager performance and provide ongoing feedback; manage performance appraisals; motivate teams to hit KPIs.
Performance & KPI Monitoring: Conduct annual performance reviews for outlet and area managers; closely track their KPIs and provide direction.
SOPs & Work Instructions: Develop, review, and improve operational SOPs; deliver regular training on procedures.
Audit & Data Analysis: Review outlet audit reports and take corrective action; analyze sales, inventory, and customer data to identify business opportunities.

Requirements

Bachelor's Degree in Pharmacy or equivalent
Prior experience in retail pharmacy operations is an advantage
Strong leadership, communication, and problem-solving skills
Proven analytical and critical thinking ability
High integrity, professionalism, and a proactive, creative approach to problem-solving

Core Values We Look For

Strong work ethic and commitment
Honesty and integrity
Leadership
Excellent communication skills

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Full job description

About the Role

Key Responsibilities

Sales & Performance: Partner with the marketing team to grow retail sales; set and communicate outlet sales targets; lead outlet managers to achieve KPIs on sales, purchasing power, and gross profit.
Training & Development: Ensure outlet staff are equipped with pharmacy knowledge and strong selling skills; work with HR to identify training needs and keep onboarding modules current.
Operations Management: Ensure all outlets are well-merchandised and compliant with MOH guidelines; maintain optimal stock levels; uphold safety standards across stores, staff, assets, cash, and inventory; chair monthly meetings with outlet and area managers to resolve operational issues.
Staffing & Leadership: Lead recruitment of pharmacists and outlet managers; monitor manager performance and provide ongoing feedback; manage performance appraisals; motivate teams to hit KPIs.
Performance & KPI Monitoring: Conduct annual performance reviews for outlet and area managers; closely track their KPIs and provide direction.
SOPs & Work Instructions: Develop, review, and improve operational SOPs; deliver regular training on procedures.
Audit & Data Analysis: Review outlet audit reports and take corrective action; analyze sales, inventory, and customer data to identify business opportunities.

Requirements

Bachelor's Degree in Pharmacy or equivalent
Prior experience in retail pharmacy operations is an advantage
Strong leadership, communication, and problem-solving skills
Proven analytical and critical thinking ability
High integrity, professionalism, and a proactive, creative approach to problem-solving

Core Values We Look For

Strong work ethic and commitment
Honesty and integrity
Leadership
Excellent communication skills