JOB SUMMARY

• To be responsible for the efficient operations of the dormitory.
• To provide excellent customer service to tenant employers and dorm residents.
• To play a key role in maintaining the dormitory occupancy at optimal level at all times.
• To effectively collaborate with other functional departments in the company.
• To resume the role of the Dormitory Manager during his absence.

QUALIFICATION

• Diploma in Facility Management / Property Management / Engineering Disciplines
• Minimum 3 years of dormitory management experience in dormitories with capacity of 5000 and above.
• Good communication skill, computer skill and interpersonal skills.
• Able to lead and work with the team members.
• Self-motivated with strong initiative and ability to meet deadline in a fast-moving work environment.
• Proficient in Microsoft Office applications
• Preferably with prior experience in Facility / Property / Estate Management

• To be overall responsible for the general cleanliness, hygiene and maintenance of the dormitory and its immediate precincts,
• To oversee and supervise the duties of the Operations Executives, Enrolment Officers, Security Team, Maintenance team and Housekeeping Team.
• To work with the security executive to ensure the security operations are adequately done in line with the established SOP.
• To attend to all incidents and disciplinary matters involving tenants, i.e. violation of house rules, etc. and to liaise with their employers in resolving any disciplinary matters amicably.
• To foster and maintain a close rapport with clients to gain their trust and confidence in the services rendered by the dormitory.
• To liaise with government authorities on any matters that may arise from time to time.
• To effectively lead, nurture and guide all staff for their optimal performance and output in the management of the dormitory.
• To ensure all operating procedures in the dormitory are carried out in line with ISO 9002 standards and workplace safety and health guidelines,
• To oversee fire evacuation and fire drills conducted by FSM and take charge of crisis management in the event of a public order situation in the dormitory.
• To work with the dormitory manager in achieving the annual KPIs set by the management, budget control and reporting.