Job description
- The successful candidate for the role of Operations Manager in scheduling customer installs, managing on the road install teams
- The team culture is collaborative, supportive, innovative & entrepreneurial, with colleagues having an unrelenting passion and focus on customer service excellence.
- This role is customer facing and the candidate will spent a significant part of their day
- speaking directly with customers and internal teams.
- Stock control of equipment
- Assist the team in building, testing & configuring equipment.
- Inventory management, monitoring collections & returns of equipment.
- The candidate will work with the management team and a number of contractors in the delivery of these projects
Experience:
3+ years of relevant experience
IT background would be an advantage.
They must have a efficient in the reporting data through Excel (e.g. Pivot tables)
A working knowledge of a CRM system e.g. is Salesforce is an advantage
Digital adopter or native.
Confident and credible communicator, with experience in interacting successfully with a wide range of people in a relationship management / retail environment.
Proven background in delivering an outstanding customer experience, leading with a ‘Can Do’ attitude.
Effective interpersonal, communication and influencing skills
Strong organising and planning skills
Ability to work on your own and as part of a team
Proactive, solutions oriented and a self-starter
A people’s person, with a natural curiosity and affinity for people.

QUALIFICATIONS

We believe in people so a suitable qualification is desirable but not essential
- The Operations department helping to drive the business forward.
- The successful candidate will is a digital adopter or native, are a people’s person who also has a natural curiosity and interest in future technologies within the telecommunications
- The successful candidate will value themselves and can demonstrate yourself as someone with strong relationship management skills, a customer service ethic that aligns to our CAN
DO culture and are proactive, solutions orientated and a self-starter.

COMMUNICATION SKILLS

Excellent written and verbal skills—able to clearly convey complex technical issues to different audiences

Please refer the Job description for details