Operation Senior Specialist at Breadfast

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Logistics, Last-Mile Delivery, Order Fulfillment, Fleet Performance, Customer Experience, Data Analysis, Incident Resolution, Process Optimization, Real Time Monitoring, Attendance Tracking, Query Resolution, Performance Documentation, Operational Launches, Excel Proficiency, Google Sheets Proficiency

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Role Objectives: Manage the day-to-day execution of the Buddy delivery network, ensuring efficient order fulfillment, reliable fleet performance, and high-quality customer experience. The role serves as the operational link between Buddies and customers, using data-driven insights to resolve delivery incidents, monitor live shifts, and optimize processes across the Buddy ecosystem. Roles & Responsibilities: Core Daily Responsibilities ● Monitor live orders and assign them to Buddies in real time based on zone, availability, and workload. ● Track Buddy attendance, check-ins, and daily guarantees. ● Serve as the first point of contact for Buddies during shifts, resolve blockers, handle no-shows, answer queries. Customer & Incident Management ● Step in when a customer complaint or mid-order issue arises — communicate directly with the customer to resolve it. ● Escalate or make judgment calls on cancellations, reassignments, or refunds within defined boundaries. ● Log incidents and feed patterns back to Mohammad for product/ops improvements. Top Service & Buddy Coordination ● Monitor live orders and assign them to Buddies in real time based on zone, availability, and workload. ● Track Buddy attendance, check-ins, and daily guarantees. ● Serve as the first point of contact for Buddies during shifts, resolve blockers, handle no-shows, answer queries. ● Keep ops tracker updated with shifts, assignments, and incidents. ● Flag and document performance issues with Buddies. ● Support operational launches for new initiatives and pilot projects Required Education, Knowledge, And Skills: ● 3–5 years in operations, logistics, or last-mile delivery management. ● Strong proficiency in Excel or Google Sheets for reporting and data analysis. ● Professional fluency in English. ● Demonstrated ability to identify operational patterns and implement solutions independently.

Responsibilities

The specialist will manage the daily execution of the delivery network by monitoring live orders, assigning them to delivery personnel in real time, and serving as the primary contact for operational support during shifts. Key duties also involve handling customer complaints, resolving delivery incidents, and documenting performance patterns for process improvements.