Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Operation Specialist (Mandarin Speaker) at J&T Cargo

Tangerang, Banten, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Multilingual Communication, Customer Support, Order Management, Logistics Coordination, Data Documentation, Conflict Resolution, Microsoft Office, Bilingual Translation, Workflow Optimization, Cross-functional Collaboration, Relationship Management, Organizational Skills, Coordination Skills

Industry

Freight and Package Transportation

Description

Job Descriptions: Multi-channel Support: Handle inquiries, orders, after-sales service, and complaints via phone, live chat and email Bilingual Communication: Serve as liaison between Chinese headquarters, Chinese clients, and Indonesia local teams/vendors; translate documents and facilitate communication Order & After-Sales Management: Process orders, track logistics, handle returns/exchanges, coordinate dispute resolution, and follow through until the issue is solved Data & Feedback: Document customer issues, compile FAQs, optimize service workflows, and drive customer satisfaction improvement Cross-functional Collaboration: Support marketing, operations, and logistics teams; participate in customer engagement activities and localization initiatives Requirements: Preferred 1 year experience College diploma or above, outgoing, proactive, good at communication, a team player, and possess excellent management, organizational, and coordination skills; Familiar with Microsoft Office software Language requirement : Indonesia, English and Chinese

Responsibilities

The Operation Specialist will manage multi-channel customer support, order processing, and logistics while acting as a bilingual liaison between international headquarters and local teams. They are responsible for documenting customer issues, optimizing service workflows, and supporting cross-functional departments to improve overall satisfaction.