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Operation Strategist Specialist - Insurance at Cermati.com

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operation Excellence, Business Process Improvement, Analytical Skills, Problem Solving, Multitasking, Communication Skills, Collaboration, Microsoft Office, Data Analysis, SQL

Industry

Financial Services

Description

Job Description Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions) Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed) Report to VP of Insurance to deliver action items for further improvements Qualifications At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry Attention to details, critical mindset and self driven to get things done Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems Ability to multitask and deliver initiatives in a fast-paced environment Strong verbal and written communication skill Able to collaborate effectively with multiple stakeholders Highly proficient in Microsoft Office tools such as Excel for Data Analysis and visualization Nice to have: Working experience in managing large scale operation projects in fintech / same industry Working experience as a business consultant in related field in Insurance / Banking / Financial industry Experience in managing and executing on complex projects with multiple stakeholders Industrial engineering degree or similar Experience in using SQL / similar language

Responsibilities

Analyze ongoing and upcoming business processes related to after-sales services and ensure optimal workflow. Work closely with stakeholders to drive and monitor new improvement initiatives.