We have a fantastic opportunity for a full-time permanent Operation Support Coordinator to join our Compliance Services Team working from our Greenham Hub.

KNOWLEDGE & SKILLS REQUIRED:

• Ability to flex and support colleagues during periods of high workload
• Experience of operating within a fast paced highly regulated environment
• Ability to propose creative solutions that drive improvement
• Excellent decision-making skills enable responsive action to ensure the best customer outcome
• Evidence of excellent customer service achievements in a busy delivery environment
• Excellent oral and written communication and interpersonal skills
• Ability to interpret and use complex data
• Excellent stakeholder management skills with proven ability to engage and influence others to deliver the best outcomes
• Knowledge of relevant health, safety and environmental legislation with focus oncompliance within all activities undertaken by the teams
• Ability to communicate responsibilities to data users and assure the proper use of datawithin the Customer Data Domain
• Understanding of data breaches, associated implications and industry standards of preventing/triaging a breach
• High level understanding of safety compliance processes and procedures, and ensuring these are followed at all times to manage risk to customers and Sovereign.
• Ability to impact assess and to understand the difference between ‘major’ and ‘minor’ data issues.
• Knowledge of methods to monitor the quality of data and identify issues e.g. reconciliations

We are committed to making a lasting, positive impact on our customers by providing safe, high-quality homes and connected communities. You will play a key role in delivering excellent customer service by managing planned, compliance, and repair appointments efficiently and effectively. Working closely with colleagues and contractors, you’ll ensure all work meets regulatory standards and supports a consistent, customer-focused experience across our housing stock. This role requires a proactive approach in a fast-paced environment, aligned with our values at SNG.