OPERATION SUPPORT MANAGER at HSBC Securities Services Luxembourg

Guangzhou City, Guangdong Province, China -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cantonese, English, Mandarin, PC Knowledge, Negotiation Skills, Telephone Manner, Compliance Guidelines, Customer Centric Approach, Service Excellence, Collections Operations, Product Knowledge, Collections System Knowledge, Skills Development Process

Industry

Financial Services

Description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of OPERATION SUPPORT MANAGER. Principal responsibilities • Contribute to the continuous performance improvement of the Collections Associate population through coaching and mentoring assignments. • Conduct deputy role responsibilities in support of operational needs. • Specialty projects designed to increase operational effectiveness or enhance customer experience as necessary. • Understand and manage business expection aligning with group strategy. • Able to work and negotiate with different stakeholders and achieve common goal. Requirements • University Graduate. • Proficient capability of Cantonese, English and Mandarin (listening, speaking and writing). • Good PC knowledge and skills (Windows, MS Office, etc.). • Comprehensive knowledge on the operation of Secured ODs products and familiarity with relevant system. • High effective telephone negotiation skills and strong but courteous telephone manner. • Understanding of compliance related guidelines which affect collections. • Customer centric approach and service excellence mind set. • Strong understanding of Collections Operations policies and procedures, product knowledge, Collections system knowledge, and the Collections skills development process. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Responsibilities

The Operation Support Manager will contribute to the continuous performance improvement of the Collections Associate population through coaching and mentoring. They will also manage business expectations and work with various stakeholders to achieve common goals.