QUALIFICATIONS

Essential

• Matric/Grade 12 Certificate

Preferred

• A relevant higher national certificate or diploma in training and development

EXPERIENCE REQUIRED

Essential

• Minimum 2-3 years’ experience in the operational environment
• Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel and MS Word.

Preferred

• Training, coaching and / or mentoring experience

JOB-RELATED KNOWLEDGE, COMPETENCIES & SKILLS REQUIRED

Essential

• High proficiency in delivering impact training and facilitation
• Strong planning, organizing and time management skills
• High proficiency in verbal & written English
• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Exceptional administrative skills
• The ability to:

o Work within a team
o Communicate complex subjects clearly

Preferred

• Basic content development skills

OTHER SPECIFIC REQUIREMENTS

• Must be able to travel between sites within allocated region as and when required

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. The role is split into key focus areas, namely:
§ New starter training – the delivery of product and technical training to new starters as part of the on-boarding experience into the business.
§ Refresher training – product and technical refresher training, including up-skilling and cross-skilling.
§ Assessments – carrying out product and technical skills assessments following the delivery of training.
§ Administration – maintaining accurate records for compliance and reporting purposes.