Primary responsibility of this role is to lead, train and manage the new team that will be implementing the new licensing schemes with the main tasks being:

• Day to day management of the direct reports
• Design and develop standard operating procedures
• Training, coaching and supporting staff
• Providing clarity and advice on complex cases and complaints
• Collating performance information
• Ensuring key performance indicators are me

The team are responsible for:

• The first point of contact for phone calls, emails and online forms.
• Processing applications, licenses, complaints, payments and appointments
• Scheduling Inspections
• Signposting and providing advice where appropriate
• Completing incoming work ensuring timeframes and deadlines are met