Location: This is a remote role with regular touch points and an average of four in-person service visits per month
Contract: Permanent
Hours: 39 hours per week.
Salary: Up to £37,294.91
Contact: Dianne Underwood
Contact Details: Dianne.Underwood@thera.co.uk
Information: We operate flexi time. Driving Lisence and access to vehicle is essential for this role. Willingness to travel to any of our locations around the UK and stay away overnight when required.

THERA TRUST

Thera Trust is the parent company of Thera Group; a charitable group of companies that supports people with a learning disability. Our unique leadership and structure includes people with a learning disability. Our Leadership team work alongside our Service Quality Directors who have lived experience of a learning disability. Through this we can demonstrate that people with a learning disability can be leaders in society but we can¿t do this without you! Thera Trust is looking for a Operational Assurance Manager.

EXPERIENCE

• Experience of working in a leadership or management position or can demonstrate equivalent experience
• Professional qualification in Health & Social Care, Nursing, Social Work, or an allied field would be highly desirable.
• Expertise in measuring improvements in complex systems.In-depth knowledge of statutory requirements for the Care sector, healthcare regulations, and guidance.
• Ability to analyse complex data and investigate problems to develop a range of solutions.
• Experience of providing training to professionals and operational teams
• Experience and understanding of quality and safety issues related to mental health services and people with learning disabilities
• Experience of working collaboratively across professionals and services
• Experience of report writing
• Demonstrable skills in mentoring, teaching and coaching.
• Excellent organisational ability & methodical approach
• Excellent communication skills to be able to relay technical information to non-technical people
• Ability to learn and understand quickly
• Confident in the use of Microsoft Excel to enter, collate and perform basic analysis of information as part of monitoring, audit and reporting as well as other MS Office programmes

• Conduct regular oversight and analysis of quality/assurance/risk within regulated supported living and care home registration with CQC and the Care Inspectorate , utilising various methodologies to assess and identify risks.
• Develop agreed priorities and plans to assess the quality of services.
• Visit designated locations on a schedule agreed upon with the Head of Operational Assurance to ensure standards are maintained.
• Produce timely reports outlining levels of compliance and key areas for improvement following quality assurance visits.
• Provide practical guidance and assistance to improve quality in areas visited and in your areas of expertise to Registered /operational managers.
• Collaborate with operational managers to devise updated ways of working to improve quality.
• Gather, evaluate, and analyse data relating to quality measures using digital incident and accident management systems improve quality.
• Generate intelligence regarding locations to identify assurance and any threats to achieving outstanding quality levels.
• Ensure that any identified risks to statutory requirements are actively managed in collaboration with appropriate stakeholders.
• Work closely with Registered Managers and the Head of Operational Assurance and the Quality Involvement team to develop pre-visit plans targeting specific areas of identified risk.
• Adopt a ‘critical friend’ and ‘coaching’ approach to foster productive relationships with Managers.
• Encourage locations to innovate, ensuring good practices are shared and successes celebrated