Company Description
As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.

Job Description

• Administration of operational learning including but not limited to scheduling, room bookings, logistics, catering, invites, calendar invites and on-site support.
• Review existing operational learning support processes, initiate process improvements to realise efficiencies and develop process maps for operational learning support team.
• Collaborate with the broader C&C team to avoid scheduling conflicts.
• Ensure the Culture and Capability calendar is maintained with all scheduled events to ensure visibility across the team.
• Maintain the Learning Management System (LMS), ensuring that learning is current, accessible to employees and maintained with learning attendance records.
• Support the review of existing learning content to ensure it’s fit for purpose and aligned with core business priorities.
• Responds to general learning queries through the P&C inbox to support the business with learning needs
• Support with developing surveys and capturing relevant feedback to measure the ROI of learning initiatives.
• Ensure learning information is maintained on the Intranet to encourage self-service, promotion of learning opportunities.
• Process invoices related to operational learning delivery from external vendors.
• As capacity allows, support across other Operational learning initiatives or the broader C&C team to gain exposure and development.

Qualifications

KNOWLEDGE, SKILLS AND EXPERIENCE

• Previous experience in a coordinator role.
• Human centred, problem solver with a learning mindset.
• Deals with ambiguity in a calm and considered way.
• Strong attention to detail, manage various prioritise and deliver at pace.
• Project management advantageous.
  Additional Information

Please refer the Job description for details