Operational Control Center Manager at Life Flight Network

Boise, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

111624.99

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational management, Staff scheduling, Performance management, KPI analysis, Aviation regulations, Part 135 regulations, Two-way radio systems, CAD systems, Customer service, Team building, Communication, Microsoft office suite, Safety compliance, Training facilitation, Problem solving, Decision making

Industry

Hospitals and Health Care

Description

The Operational Control Center Manager manages the day-to-day responsibilities of the Operational Control Center Specialists with a focus on safety and training. This position is responsible for driving accountability by utilizing key performance indicators (KPIs), ensuring policy and procedural adherence, identifying coaching and development opportunities, facilitate ongoing training and performance management, scheduling, staffing and ensuring safe in-flight communication and operations. This position is also required to assist in making sound operational decisions that affect daily operations. QUALIFICATIONS: * Bachelor’s degree in Communications, Business or a related field preferred. May substitute direct years of experience in similar position for educational years. * Pilots License current or previous preferred * Experience with CAD systems and knowledge of two-way radio systems * Four years Managerial experience in Aviation or EMS related field strongly preferred * Exemplary customer service skills with an emphasis on quality and safety * Thorough knowledge of Part 135 regulations * Thorough knowledge of all regulations as it pertains to Operational Control Centers * Proficient in Microsoft Office Suite * Excellent grammar, verbal and written communication with the ability to communicate effectively with all levels of an organization, develop and maintain working relationships * Must be solution oriented and able to successfully manage and adapt to varying business climates expeditiously * Must hold a valid driver’s license, have access to an automobile in good repair, be able to provide proof of auto insurance, meet LFN’s Driver’s Policy requirements and able to travel whenever and wherever business needs necessitate ESSENTIAL DUTIES AND RESPONSIBILITIES: * Ensure productivity standards are adhered to and make recommendations on employee performance * Measure accuracy performance, as well as ensure all annual training is complete * Interpret and communicate departmental policies and procedures * Maintain schedule and staffing requirements * Ongoing training and performance management * Recommend equipment, training and other needs * Recommend performance improvements * Monitor time and attendance * Create and communicate the schedule in a timely manner * Ensures consistent and effective use of two-way radio communication and assure radios are in proper working order. * Promote a cooperative working environment by utilizing communication skills, interpersonal relationships and team building. 🌟 Benefits That Go Above and Beyond At Life Flight Network, we believe our team members deserve more than just a job — they deserve a rewarding, supported, and balanced life. That’s why we offer a thoughtful benefits package that truly sets us apart: Compensation & Retirement * Competitive pay * 401(k) with a 100% vested employer contribution — your future grows from day one * Tenure bonuses to reward your loyalty and long-term commitment Health & Wellness * Comprehensive Medical, Dental, and Vision coverage * Company-paid Life and AD&D Insurance * Company-paid Short & Long-Term Disability Insurance for peace of mind * Wellness Reimbursement Program to support your health goals * Complimentary Life Flight Network Membership for you and your household Family & Lifestyle * Paid Parental Leave to support growing families * Adoption Assistance for those building families in new ways * Bereavement Leave (including for pets) — because every family member matters * Paid Volunteer Time — make a difference in the community, on us * Generous Paid Time Off, starting at nearly 4 weeks annually for full-time employees Growth & Recognition * Tuition and Training Reimbursement to invest in your professional development * Employee Recognition Awards celebrating your impact and achievements * Multilingual Stipend to honor the value of diverse communication skills Join Life Flight Network and be part of a team that takes care of those who care for others — both in and out of the workplace. All candidates are subject to drug screening and background investigation. Life Flight Network is an equal opportunity employer.

Responsibilities

The Operational Control Center Manager oversees daily operations, staff scheduling, and performance management to ensure safety and procedural adherence. They are responsible for utilizing KPIs to drive accountability and facilitating ongoing training for the control center team.