OPERATIONAL CO-ORDINATOR / CUSTOMER SUPPORT

Location: Office (Aberdeen City-North) with hybrid working after probation
Salary: Competitive + benefits
Hours: Full-time
Do you have experience in operations, project coordination, or customer support? Are you someone who thrives on variety, loves problem-solving, and enjoys playing a key role in keeping a business running smoothly?
An Operations Co-ordinator is a multifaceted role focused on the smooth and efficient running of daily business operations. You’ll act as a bridge between different departments, manage logistics, improve processes, and ensure seamless project execution. Essentially, you’re the behind-the-scenes hero who keeps everything moving in the right direction.

ESSENTIAL REQUIREMENTS:

• Proven experience in an operations, coordination, or customer service role.
• Confident using Microsoft Office, ideally with experience of MS Project or similar tools.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent communication skills and a collaborative working style.
• Comfortable learning and working with new systems and processes.
• A track record of working in a customer-facing or team-based environment
• Experience with ISO

• Co-ordinate day-to-day client operations to ensure nothing slips through the cracks.
• Plan, organise, schedule, and track projects from start to finish.
• Manage all project tasks and actions, tracking progress and ensuring deadlines are met.
• Schedule and update project plans, ensuring all stakeholders have clear and current information.
• Manage all client documentation required for projects.
• Act as the primary interface with customers, handling queries, providing updates, and ensuring an excellent customer experience.
• Monitor and follow up on outstanding actions with customers and internal teams to maintain momentum.
• Co-ordinate meetings, prepare agendas, record minutes, and track agreed actions.
• Support reporting by gathering, collating, and presenting key project metrics and customer feedback.
• Assist with onboarding new customers to ensure a smooth and positive start to their journey.
• Proactively identify and suggest process improvements to enhance efficiency and client satisfaction.
• Ensure all work reflects our values in both internal and external interactions.