ABOUT US

Formed in 1987 we have grown over the past 38 years to establish ourselves as the UK’s leading Independent Service Provider in the repair, maintenance, refurbishment and logistics on all Supermarket shopping trolleys - a very specialist service and critical in the safety of all UK customers and children who use this equipment every day.
This, coupled with our bespoke trolley retrieval collection service which targets known hotspots of abandoned trolleys in local areas, waterways, parks and communities, thereby repatriating serviceable assets back into stores & mitigating environmental impact.
With our Head Office in Blantyre Glasgow, and a depot in Altham, Lancashire, we offer a true UK wide service coverage - with unrivaled response times and market leading systems and service levels.

ESSENTIAL REQUIREMENTS

• Must have a confident, polite and courteous telephone manner, whilst also having the ability in dealing with the public politely and sensitively
• Must have previous Call Handler, Administration & Operational Support Experience
• Desirable to have geographical knowledge of UK
• Computer literate with the ability to learn new systems, and be proficient in various IT packages, including Excel spreadsheets
• Experience in working in a high volume, fast paced environment
• Organised and ability to plan and prioritise your own workload
• Must be self motivated with a can-do attitude
• Excellent communication skills and attention to detail
• Ability to demonstrate the highest level of professionalism
• Ability to work as part of a team and be respectful to other colleagues

JOB PURPOSE

As an Operational Support Coordinator, you will be responsible for delivering first class, professional operational support to our business and providing excellent customer service to our clients and members of the public..
The role will demand a degree of flexibility by the post holder in order to deal with various tasks simultaneously, accurately and within reasonable timescales in order to meet business needs. A high level of clerical and administrative support with all also required.

ABOUT THE ROLE

This role will suit an individual who is committed to achieving the highest standards, is customer service driven, and always employs a degree of professionalism into the role, balanced with a strong work ethic.
This is a fantastic opportunity for a motivated, enthusiastic and driven individual, who is looking for a new career in a specialist / niche Industry, with great job security and
prospects. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager in order to meet the operational needs of the business.

Main Duties and Responsibilities (This list is non exhaustive and other areas of responsibility may be included)

• Taking ownership of outbound and inbound queries & escalating them as necessary
• Point of contact for today communication from clients to process requests.
• Call client stores as and when required
• Schedule engineer / driver routes
• Answer Trolley helpline calls from our clients & members of the public
• Create & analyse reports and manage all relevant spreadsheets
• Managing all inbox requests and creating jobs on the system where necessary for deliveries, collections, Depot repairs, and PPM’s & repairs
• Help book staff accommodation when required
• Opening & distributing mail
• Liaising with staff across all levels of management
• Reception duties, greeting & directing visitors & making refreshments
• Conducting additional ad hoc duties as may be required in meeting business
• needs, relative to the purpose of the role and needs of the customer
• To comply with all Health & Safety requirements applicable to the role