Operational Customer Service Assistant - Supplements and Feeds at LGC Group

West Suffolk, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Attention to Detail, Written Communication, Time Management, Microsoft Office 365, CRM Systems, Data Entry, Record Management, Invoicing Procedures, Communication Skills, Problem Solving, Multitasking, Client Management, Feedback Collection, Service Delivery

Industry

Biotechnology Research

Description

Company Description LGC ASSURE Sports & Specialised Analytical Services is an internationally recognised world-class testing laboratory that specialises in banned substance and anti-doping testing. We operate in 3 key categories: Animal sports medication and doping control, Human drug testing, and Supplement testing and product certification. Our mission within is to provide intelligent assurance for our customers and their supply network, primarily in the global food and beverage sector. We achieve this through three primary product and service offerings: certification and standards, digital and data, and testing and science-based services. Job Description LGC’s Supplements and Feeds Testing team are looking an Operational Customer Service Assistant to join their expanding team. The primary focus of this role is to provide administrative and customer service support to the Supplements and Feeds Team within LGC’s Sport and Specialised Analytical Services (SSAS) department; enabling the efficient delivery of services and day to day handling / management of customer enquiries. You need to be able to prioritise and react to changing activities, whilst maintaining an excellent level of customer service. Tasks that will be undertaken: Dealing with customer enquiries received via e-mail and phone – triaging responses and promptly dealing with a range of customer enquiries. Collation of customer feedback and follow up actions where required. General administrative support to the operational team, this may include but is not limited to: Archiving of data and records. Electronic record management. Support and conduct data entry and review within Client Management (CRM) and LIMS (Laboratory Information Management System) databases. Support invoicing procedures and raise purchase orders. Actively monitor and communicate with customers and other relevant internal parties regarding account queries. Communicate directly with clients via email and phone regarding routine service delivery activities, including: Submission paperwork queries Sample amendments Work updates and delivery timescales Use of LIMS database to actively monitor service delivery performance and track sample analysis progress. Communicate and report results out of LIMS database. Assist operational team with work planning and batch allocation to ensure customer deadlines are met. Qualifications Customer service and / or administrative experience involving direct customer contact within a busy office/reception/laboratory environment desirable. Can do attitude and willingness to get involved Professional approach. Excellent attention to detail. Excellent customer service skills. Excellent written communication skills. Excellent time management skills – ability to multitask on numerous activities, responding pro-actively and being able to prioritise appropriately. Broad IT competence – Microsoft Office 365 (SharePoint, Teams, Excel, Word, Outlook) etc. An awareness of customer management tools, such as Salesforce or other CRM systems, would be beneficial. Additional Information Our Values: Passion Curiosity Integrity Brilliance Respect We deliver world-class solutions and foster an inclusive and collaborative environment where every team member can thrive and achieve their full potential! Equal opportunities We are committed to ensuring that every job applicant and employee is valued for their individual talents. We strictly prohibit discrimination on the basis of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. We proudly support an inclusive work environment where everyone can compete and succeed based on their merits. For more information about LGC, please visit our website www.lgcassure.com/ssas

Responsibilities

The Operational Customer Service Assistant will provide administrative and customer service support to the Supplements and Feeds Team, ensuring efficient service delivery and management of customer inquiries. This includes handling customer communications, data entry, and supporting invoicing procedures.