AT EMCOR UK, WE REVOLUTIONISE FACILITIES MANAGEMENT BY COMBINING OUR ENGINEERING HERITAGE AND INNOVATION CAPABILITY. WE PRIORITISE PEOPLE IN EVERYTHING WE DO, COLLABORATING CLOSELY WITH OUR CUSTOMERS TO UNDERSTAND ALL THEIR NEEDS, FROM THE BIG PICTURE TO DAY-TO-DAY OPERATIONS. OUR PURPOSE IS TO “CREATE A BETTER WORLD AT WORK”. USING OUR UNIQUE INSIGHT PLATFORM, “ONE DATA WORLD,” WE HARNESS DATA-DRIVEN INTELLIGENCE TO MAKE INFORMED DECISIONS, ADAPTING OUR SERVICES TO MEET OUR CUSTOMERS’ EVOLVING REQUIREMENTS. THIS ALLOWS US TO CULTIVATE AN ENHANCED WORKPLACE EXPERIENCE FOR THEIR TEAMS WHILST OPTIMISING EFFICIENCY, METICULOUSLY MANAGING EVERY ASSET, AND MINIMISING THEIR IMPACT ON THE PLANET. ALL SUPPORTED BY OUR COMMITMENT TO SAFETY, COMPLIANCE, AND ASSURANCE. OUR PARTNERING APPROACH EMPOWERS OUR CUSTOMERS TO SHAPE A BETTER FUTURE. WHETHER GUIDING THEIR PATH TO NET ZERO OR REDEVELOPING THEIR FACILITIES FOR ENHANCED EFFICIENCY, WE CREATE BETTER PLACES FOR WORK WHILST TAKING AWAY THE BURDEN OF FACILITY OPERATIONS, FREEING UP OUR CUSTOMERS TO CONCENTRATE ON THEIR BUSINESS.

Role Overview: (Please personalise, make the reader belief you are talking directly to them, example below)

JOB PURPOSE:

Reporting to the Head of Operations, the role is to effectively manage the operational service delivery across the regional portfolio of the BBCs sites, and responsible for leading and developing the team, ensuring high quality operational service standards and service delivery within a results, performance and compliance based frameworks, whilst ensuring operational efficiency and safety, whilst maintaining a high degree of client and customer satisfaction. Line management responsibility for Facilities Managers and Technical Managers.

Operational Leadership & Performance:

• Provide leadership and management to your direct reports so that they all understand and adopt the strategy and plans and are motivated to achieve their objectives in a timely and professional manner
• To provide clear operational direction to management and site staff across the portfolio
• Conduct regular site visits and audits to assess service quality, system issues, areas for improvement, and ensure adherence to operational standards
• Form part of the escalation team for incidents
• To ensure building and systems compliance, and service delivery in compliance and inline with the contract
• Identify operational improvements and enhancements to meet with contractual requirement of continuous improvement
• Understand key business drivers, actively develop and implements solutions to enhance the delivery of exceptional service and align operational strategies and priorities accordingly to balance customer and business needs.
• Analyse the business performance of the service(s), using the data to drive decision making and operational improvements.
• Monitor service performance through One Data World, KPI reporting and other systems and tools as may be required
• Ensure consistency in approach across the portfolio and regional sites
• Responsibility for delivery of hard services in line with contract KPI’s, ensuring the delivery of service standards and compliance across all designated sites
• Responsible for ensuring that all PPMs are carried out within the agreed SLAs across the client’s estate. To understand the root cause of any failures to prevent re-occurring.
• Oversight of extra works and task orders, liaison with the project team and forward capital plan to ensure all work is captured and delivered in the best way.
• Oversight of estate wide activities and hard service strategy e.g. PAT testing, fixed wire testing, asset management, change management.
• Escalate to the Head of Operations any instances, which may impact broadcast or service delivery

Client Relationship Management:

• Address and resolve any escalated client issues or complaints promptly and effectively, maintaining high levels of client satisfaction
• Ensure a culture of collaboration, taking responsibility for building customer advocacy with all stakeholders and colleagues by fostering a collaborative, partnership approach to relationships across all sites

Team Leadership & Development:

• Conduct regular performance reviews, set objectives, and identify training and development needs for the team
• Ensure a culture of high employee engagement and participation through effective and sustained people strategies aligned with the overall business objectives.
• Encourage staff to meet their full potential, foster teamwork by creating an environment where ideas and innovation are explored, and existing practices are challenged where improvement is considered possible.
• Take responsibility for the training and development of employees through the annual appraisal process and account succession planning.

Financial Management:

• Manage site budgets and expenditure, ensuring cost-effective service delivery without compromising quality, and identify and implement cost-saving initiatives and efficiency improvements.

Safety, Compliance & Risk Management:

• Lead by example to promote a positive culture, ensuring Health, Safety and Environment risks are effectively managed
• Ensure appropriate governance is in place to ensure all sites within the portfolio comply with health, safety and other legal requirements
• Timely completion of actions arising e.g. insurance inspections, risk assessments (water, fire, asbestos etc.), audits.
• Full compliance in internal and external auditing and support site teams during the audit process for all disciplines – minimise CARs raised.
• To ensure that all sites across the client’s estate maintain statutory compliance in relation to hard services.
• Ensure a safe and healthy working environment, through to related statutory duties and the furthering of best practice standards
• Ensure adherence to all EMCOR policies and procedures, in particular the PPE mandate.
• Ad-hoc building management cover for planned and unplanned absence, including ICO and DICO responsibilities

Project Management:

• Liaising with Head of Projects on delivery of small and large project works and works not included in the Unitary charge