JOB DESCRIPTION

JOB TITLE: Operational Excellence and Business Transformation Manager

ABOUT US

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

Key Responsibilities:

• Strategy Setting & Communication: Develop, maintain and communicate the GCOO Operational Excellence vision and strategy across all levels of the organisation.
• Collaborate with senior leadership to align CI strategy with business objectives and regulatory requirements.
• Monitor and report on the effectiveness of the overall improvement portfolio and the impact on business performance. Apply critical thinking to surface themes, actions, and opportunities that are relevant to the Process Office.
• Evolution of the Process Office, staying abreast of industry guidelines and emerging trends in CI and Operational Excellence within financial services.
• Champion a culture of continuous improvement and operational efficiency through storytelling, sharing successes and showcasing our progress.
• Stakeholder Engagement; Act as a key communicator of the Process Office’s vision to stakeholders and process owners, fostering shared understanding and commitment.
• Storytelling; Writing compelling narratives that showcase the team’s successes and transformation impact, helping to build credibility, promote best practice and engagement across the organisation