Operational Excellence and workforce management at Takeaway

Tel-Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Excellence, Workforce Management, Lean, Six Sigma, Kaizen, Root Cause Analysis, Process Mapping, Robotic Process Automation, Data Visualization, Automation Tools, Analytical Mindset, Leadership Skills, Standard Operating Procedures, Change Management, Performance Analysis, AI-driven Workflows

Industry

Software Development

Description

Hungry for a challenge? That’s good, because at Just Eat Takeaway.com (JET) we have abundant opportunity or as we say, everything is on the table. We are a leading global online food delivery marketplace. Our mission? To empower every food moment around the world. The Opportunity Goal: To design, implement, and optimize business processes that maximize productivity, reduce waste, and leverage technology to scale operations sustainably. You will drive a culture of high performance and efficiency through data-driven process design, balancing workforce levels with workload requirements to meet service level agreements (SLAs). Key Responsibilities Workforce Management (WFM): Forecast workload requirements, monitor KPIs (utilization rates, shrinkage), and optimize shift patterns to minimize idle time. Continuous Improvement (CI): Deploy Lean, Six Sigma, or Kaizen methodologies; lead Root Cause Analysis (RCA) and investigations into operational failures. Process Excellence: Document "As-Is" workflows and design "To-Be" states; maintain a centralized library of Standard Operating Procedures (SOPs). Automation & Technology: Identify high-volume manual tasks for RPA (Robotic Process Automation) and collaborate with Product teams to implement AI-driven workflows. Change Management: Act as a change agent, ensuring smooth adoption of new processes and establishing feedback loops for frontline employees. Performance Analysis: Calculate ROI for automation projects and ensure the existing tech stack (CRM, ERP) is used to its full potential. The Ingredients Experience: Proven background in Operational Excellence (OpEx) and workforce management. Technical Skills: Proficiency in WFM software, data visualization (Tableau/PowerBI), and Process Mapping. Automation Knowledge: Experience with automation tools like UiPath or Power Automate. Mindset: Analytical mindset with influential leadership skills and the ability to translate complex data into actionable insights. Certifications: Lean Six Sigma Green/Black Belt and project management certification (PMP/Prince2)- advantage

Responsibilities

The role involves designing, implementing, and optimizing business processes to enhance productivity and efficiency. Key tasks include workforce management, continuous improvement, and leveraging technology for sustainable operations.