Operational Excellence Manager at AVK-SEG Ltd

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Mapping, SOP Creation, Business Operations, Documentation Tools, Systems Integration, Data Governance, Reporting Frameworks, Performance Tracking, Stakeholder Engagement, Training, Continuous Improvement, Metrics Tracking, Data Flow Mapping, Cross-Functional Alignment, Operational Efficiency, Quality Control

Industry

Engines and Power Transmission Equipment Manufacturing

Description

The Operations Excellence Manager will partner with the VP of Business Operations to design, document, and embed a uniform process framework that becomes the AVK Manual. Acting as a cross-functional connector, this role will standardise processes across divisions, ensuring efficiency, clarity, and smooth adoption of both new and existing ways of working. Working closely with the AVK Compliance team, they will ensure all processes are tagged and stored in line with quality control standards. Process Mapping and Documentation (40%) Map, maintain, and update all key processes across the business Create clear, scalable documentation frameworks (SOPs, process flows, swim lanes) Build alignment across divisions by codifying AVK’s core processes into the AVK Manual Stakeholder Engagement and Training (20%) Partner with divisional leads to embed processes and clarify ownership Deliver training and guidance to ensure adoption of process frameworks Act as a support function for teams during transitions and course corrections Systems and Data Flow Alignment (20%) Map data flows between platforms (Salesforce, Netsuite, Proscope, Asana, Job Logic) Ensure consistency between people-driven processes and systems-driven data capture Support Business Operations in aligning systems with process design Reporting and Continuous Improvement (20%) Provide reporting and metrics to track adherence and identify bottlenecks Build dashboards to surface process health and exceptions Establish a culture of continuous improvement, refining processes based on data and feedback Technical Expertise Strong background in process mapping, SOP creation, and business operations Hands-on experience with documentation tools (flowcharts, swim lanes, data mapping) Familiarity with systems integration and cross-platform process alignment Knowledge of data governance, reporting frameworks, and performance tracking Ability to communicate technical and procedural content clearly to diverse stakeholders Deliverables Flow Charts: End-to-end process maps showing actions and outcomes People Swim Lanes: Clear role and responsibility documentation per process System Data Flows: Visual maps of data movement across key platforms Process Reporting Dashboards: Metrics to track adherence, bottlenecks, and exceptions AVK Manual: A unified framework of core processes for business-wide reference and training Additional Responsibilities Enable AVK to effectively train and course-correct teams on new and existing processes Build cross-functional alignment, bridging systems, people, and processes Support leadership with insights into operational efficiency and improvement opportunities Private Health Insurance Performance Bonus 25 days annual leave + bank hols Birthday Off Pension Plan Hybrid working / Flexible working AVK|SEG does not discriminate on the race, colour, religion, sex, age, nationality, disability, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We will endeavour to respond to all applicants however due to the volume of responses, we can only guarantee that candidates who have been shortlisted will be contacted.

Responsibilities

The Operational Excellence Manager will standardize processes across divisions and ensure efficiency and clarity in operations. They will partner with the VP of Business Operations and the AVK Compliance team to document and embed a uniform process framework.