POSITION OVERVIEW:

As an Operational Excellence Manager, you will drive the flawless execution and delivery of Technology Solution Center orders across the fulfillment lifecycle. Your oversight spans inventory receipt through final delivery, optimizing performance across ITAD, Repairs, Warehouse Special Services, and Integration Lab operations. While not customer-facing, this role is critical to meeting customer expectations through precise execution of all requirements and SLAs.
You will partner with warehouse teams, leads, and quality department to achieve 100% on-time, accurate order execution. Success requires continuous monitoring of order flow, proactive risk mitigation, and ensuring complete capture of service revenue to support Zones’ revenue and margin targets. Through detailed analysis of metrics and trends, you will drive continuous improvement initiatives to optimize operations and strengthen customer satisfaction. Strong analytical capabilities and cross-functional collaboration skills are essential.

QUALIFIED CANDIDATE CAN EXPECT A SALARY RANGE OF $70,000-$90,000

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The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Critical Operations Management

• Orchestrating end-to-end order fulfillment, from inventory receipt through final delivery
• Monitoring and optimizing performance across ITAD, Repairs, Warehouse Special Services, and Integration Lab operations
• Ensuring precise execution of customer-specific requirements and maintaining service level agreements (SLAs)

Strategic Impact

• While not customer-facing, this role is instrumental in driving customer satisfaction through meticulous attention to order accuracy and timeliness
• Directly influences revenue performance by ensuring complete capture of contracted service revenue
• Maintains continuous real-time monitoring of order flow to proactively identify and mitigate risks

Leadership & Collaboration

• Partners closely with warehouse teams, leads, and quality department to achieve 100% on-time, accurate order execution
• Implements robust tracking and reporting mechanisms across all service areas
• Drives continuous improvement through detailed analysis of performance metrics and trends

Key Success Factors

• Demonstrated ability to analyze operational data and translate insights into actionable improvements
• Strong focus on meeting both customer expectations and revenue targets
• Excellence in cross-functional collaboration and process optimization