Operational KYB Agent - Offline Acquirer (6-months contract) at Qode

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail-Oriented, Analytical Thinking, Communication Skills, KYB, AML, Compliance, Customer Verification, Data Management, Documentation, Problem Solving, Professionalism, Integrity, Confidentiality, Time Management, Fast-Paced Environment

Industry

Software Development

Description

About the Role As a KYB Agent (Contract – 6 Months), you will play a key role in supporting Flip’s Offline Business (Offline Acquirer) operations. This is an entry-level position ideal for candidates who are detail-oriented, analytical, and interested in compliance, customer verification, and financial operations.You will be responsible for conducting Know Your Business (KYB) processes to ensure that merchant onboarding and ongoing monitoring comply with internal policies and regulatory requirements. This role requires close coordination with internal teams and direct communication with merchants to collect, verify, and validate business information. About FlipRafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app. After ten years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip’s ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world. At Flip, we always strive to provide the fairest place for you to work, learn, and grow with talented and fun people in various opportunities to advance your career and get fair rewards. We believe that we have to treat employees, customers, and all stakeholders fairly and respectfully. Fair treatment for employees means we establish clear goals, facilitate our employees to achieve them, and value their contribution to the company with equitable benefits. What You’ll Do Conduct KYB checks for offline merchants during onboarding and periodic reviews Collect, review, and verify business documents and customer information in accordance with KYB and AML regulations Identify discrepancies, potential risks, or suspicious activities and escalate them when necessary Communicate with merchants to request additional information and clearly explain KYB requirements Maintain accurate and well-documented KYB records in internal systems and databases Collaborate with internal teams (Operations, Compliance, and Customer Service) to resolve onboarding or verification issues Ensure compliance with internal policies, regulatory standards, and data confidentiality requirements Manage multiple cases efficiently while meeting deadlines and SLA targets Stay up-to-date with KYB regulations, compliance updates, and process improvements What You’ll Need Bachelor’s degree from any major, with at least 6 months–1 year of experience in customer service or related roles (KYB experience is a plus) Strong communication skills in both written and spoken English High attention to detail and strong analytical thinking skills Basic understanding of KYB, AML, and compliance processes (or willingness to learn) Comfortable working with data, documentation, and internal systems/tools Able to work on a shifting schedule and manage tasks effectively in a fast-paced environment Demonstrates professionalism, integrity, and confidentiality when handling sensitive information

Responsibilities

Conduct KYB checks for offline merchants during onboarding and periodic reviews, ensuring compliance with internal policies and regulatory requirements. Communicate with merchants to collect and verify business information while maintaining accurate records in internal systems.