Operational Learning Specialist at The Michaels Organization

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

75000.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Talent Development, Learning Program Design, Facilitation, LMS Administration, Articulate 360, Instructional Design, Compliance Training, Safety Training, Customer Service Excellence, Project Management, Google Workspace, Microsoft Office Suite, User Support, Reporting, Change Management, Problem-Solving

Industry

Real Estate

Description

Overview The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day. The Talent Development Specialist plays a critical role in supporting The Michaels Organization’s business units by designing and delivering learning programs that drive operational excellence across our multi-family residential communities—including military, student, market-rate, and affordable housing sites. This role focuses on creating scalable training initiatives that strengthen frontline performance and compliance in areas such as Power Leasing, Fair Housing, Safety, and Maintenance. By aligning learning programs with operational priorities, the Specialist ensures that employees at both corporate and field levels are equipped to deliver exceptional service and maintain high standards across diverse housing communities. Reporting directly to the Director of Talent Management, this position supports The Michaels Organization’s mission to attract, train, and retain talent while advancing operational excellence in every community we serve. Responsibilities Talent Development Partner with property management leadership and subject matter experts to design and deliver training programs tailored to multi-family housing operations (e.g., leasing, fair housing compliance, safety, and maintenance). Facilitate engaging workshops and learning sessions (in-person and virtual) for employees and leaders across military, student, market-rate, and affordable housing communities. Develop and maintain learning paths that reinforce operational standards, compliance requirements, and customer service excellence. Support business unit initiatives by aligning training content with operational goals, resident experience priorities, and regulatory requirements. Collaborate with marketing and communications teams to promote awareness and adoption of training programs across communities. Provide administrative support for program preparation, delivery, and evaluation, ensuring smooth execution and measurable outcomes Contribute to special projects and initiatives that enhance operational learning and community performance. Perform other duties as assigned Systems Administration Administer and manage training activities in the Learning Management System (LMS), including building learning paths, assigning training, tracking progress, and generating reports Maintain the LMS by managing users, updating hierarchies, configuring audiences, designing rules, and activating notifications Provide user support, troubleshoot issues, and partner with IT, SMEs, and vendors to resolve technical challenges Oversee additional talent development platforms, including but not limited to Taking Flight and Frontline Leadership, and other vendor driven platforms Qualifications Required Experience: 1-3 years of HR related experience required. Preferred experience in property management, multi-family housing operations, or learning and development focused on compliance, safety, or customer service. Required Education/Training: Bachelor’s Degree in HR, adult learning, organizational development, instructional design or related field Required Skills and Abilities: Strong understanding of adult learning principles and ability to tailor training to frontline housing staff. Experience facilitating classroom and virtual learning in a dynamic, engaging manner Proficiency with Articulate 360 (Storyline, Rise), and other development applications is required Experience with LMS platforms and Adobe Creative Suite (Photoshop, Premiere, Audition) preferred High proficiency in Google Workspace and Microsoft Office Suite Ability to manage multiple projects and programs simultaneously Customer service–oriented, self-motivated, and responsive; able to work independently and collaboratively under deadlines Demonstrated flexibility, problem-solving skills, and ability to foster teamwork and manage change Salary Range Information: The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Rewards & Benefits: We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more. We believe in education – and in taking care of our own – so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program. Help make the world a better place in a team-oriented environment. Grow with our organization through various professional development opportunities. Collaborate and thrive in a company culture where all are welcome Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day. To learn more about the total rewards we offer please visit our website. Come join our team. You’re going to love it here! Salary Range $65,000-$75,000 Annually

Responsibilities

The Specialist designs and delivers learning programs focused on operational excellence across multi-family housing, strengthening frontline performance in areas like leasing, Fair Housing, safety, and maintenance. This role involves facilitating workshops, developing learning paths, and administering training activities within the Learning Management System (LMS).