QUALIFICATIONS AND REQUIREMENTS:

• MBO diploma/HBO working and thinking level, preferably MHS/HHS or tourist training;
• At least 2 years of relevant work experience
• Communicative skills in Dutch and English

QUALIFICATIONS AND REQUIREMENTS:

• MBO diploma/HBO working and thinking level, preferably MHS/HHS or tourist training;
• At least 2 years of relevant work experience
• Communicative skills in Dutch and English

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognise good performance
• Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Recommend or initiate any HR related actions where needed
• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner
• Perform other duties as assigned. May also serve as manager on duty
• Responsible in the absence of the General Manager