We are a dynamic and mission-driven organization committed to delivering high-quality services to our clients and stakeholders. With a strong focus on operational excellence, innovation, and customer satisfaction, we are seeking a skilled and motivated Operational Services Officer to help drive effective service delivery, ensure compliance with standards, and support continuous improvement across our operational processes.

ESSENTIAL QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in Business Administration, Operations Management, or a related field (or equivalent work experience)
Minimum 2–4 years of experience in a similar operational or service delivery role
Strong organizational and time management skills with the ability to handle multiple priorities
Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and service management software
Demonstrated ability to analyze data, identify trends, and prepare reports

DESIRABLE QUALIFICATIONS & EXPERIENCE

Experience working in a regulated industry or public sector organization
Knowledge of service management frameworks (e.g., ITIL, Lean, Six Sigma)
Familiarity with ERP or workflow systems (e.g., SAP, Oracle, Salesforce)

SKILLS AND COMPETENCIES:

Excellent communication and interpersonal skills
Problem-solving and critical-thinking ability
Strong attention to detail and accuracy
Ability to work independently and as part of a team
Adaptability and resilience in a fast-paced environment
Customer-focused approach with a commitment to service excellence
Confidentiality and professional integrity

JOB PURPOSE:

The Operational Services Officer plays a key role in ensuring the effective and efficient operation of core service functions within the organization. The role supports the planning, coordination, delivery, monitoring, and evaluation of daily operational activities and service outcomes. The postholder will work collaboratively with internal departments and external partners to ensure services are delivered to the highest standard, aligned with performance targets and regulatory requirements.