Operational Performance Manager at Triple C Housing Inc

North Brunswick Township, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

47.0

Posted On

26 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Performance, Systems Optimization, Executive Operations, Strategic Support, Compliance Coordination, Quality Assurance, Project Management, Data-Informed Decision-Making, Document Management, Cross-Functional Partnership, Communication, Presentation Skills, Workflow Tools, Microsoft Office, Generative AI, Discretion

Industry

Individual and Family Services

Description

Proudly recognized as one of New Jersey’s Top Workplaces for 2025, Triple C Housing is where purpose meets passion. Join a team that values care, community, and choice. Operational Performance Manager About Triple C Housing Triple C Housing is a mission‑driven, award‑winning 501(c)(3) community housing development organization (CHDO) dedicated to delivering person‑centered, high‑quality supportive housing and services for individuals living with mental illness. Recognized as a New Jersey Top Workplace, an NJ Top Nonprofit, and a Charity Navigator 4‑Star agency, we are known for our innovative, data‑informed, and community‑centered approach to strengthening health, wellness, and housing stability across the state. As our organization scales, we remain committed to excellence, operational rigor, respectful collaboration, and outcomes that transform lives — one resident, one home, and one neighborhood at a time. Why Join Triple C? At Triple C, you’ll be part of a mission‑driven team that strengthens communities, expands opportunity, and supports individuals in building independence and long‑term well‑being. You will contribute to high‑impact projects within an innovative, collaborative culture that values trust, continuous learning, and operational excellence. If you are an energized, strategic, and value-aligned professional ready to shape Triple C’s next phase of organizational performance, we encourage you to apply! Position Overview The Organizational Performance Manager is a strategic and highly skilled part‑time leader who plays a pivotal role in advancing Triple C’s organizational effectiveness, executive capacity, operational systems, and compliance‑aligned processes. This role blends executive operations, organizational performance, compliance administration, and strategic coordination, ensuring the CEO and its senior leaders are enabled to make timely, informed, high‑impact decisions. The ideal candidate thrives in an environment that values innovation, mission alignment, cross‑functional partnership, and a hands‑on approach to getting things done. Key Priorities 1. Organizational Performance & Systems Optimization * Strengthen internal processes, tools, and workflows that drive organizational effectiveness. * Improve coordination and visibility across departments through dashboards, project tracking, and structured communication rhythms. * Support HR, compliance, and program teams with light systems administration, document management, and data quality improvements. * The ideal candidate will bring experience optimizing organizational processes, supporting data‑informed decision‑making, and improving operational clarity across multiple stakeholders. 2. Executive Operations & Strategic Support * Serve as the operational backbone to the CEO — managing priorities, coordinating cross‑departmental initiatives, and ensuring leader time is allocated to the most strategic work. * Prepare briefings, presentations, and executive summaries that synthesize complex information into clear, actionable insights. * Manage board‑related coordination, including calendars, agendas, materials, tracking, and follow‑up items. * The ideal candidate will have a successful history supporting executives, navigating fast‑paced environments, and enabling leaders to operate with focus and efficiency. 3. Compliance, Quality, and Policy Coordination * Partner with assigned Department Leaders to support document updates, audit preparation, grant‑related tracking, and risk‑reduction workflows. * Ensure agency files, policies, and records are organized, current, and accessible for internal and external review. * Support agency‑wide training tracking, reporting, and documentation. * The ideal candidate will bring a foundational understanding of compliance workflows, quality assurance processes, or grant/contract reporting in a community‑based or social services environment. 4. Communication, Coordination & Internal Alignment * Improve communication flow between the Executive Team, program leaders, administrative teams, and external partners. * Draft, edit, and distribute internal communications, announcements, and project updates. * Strengthen the organization’s cadence of planning, execution, measurement, and follow‑up. * The ideal candidate will have exceptional written and verbal communication skills, strong judgment, and the ability to navigate sensitive topics with professionalism. What Success Looks Like (First 6 Months) * Clear, organized executive workflows that improve decision‑making and reduce operational bottlenecks. * High‑quality dashboards, trackers, or processes that increase transparency across organizational initiatives. * Strengthened coordination between CEO, COO, Finance, HR, Development, and Program teams. * Board materials, meeting management, and communication cycles become more efficient, consistent, and well‑organized. * Compliance‑related files, documents, and processes are streamlined, accurate, and audit‑ready. * Staff and leaders report higher clarity, improved responsiveness, and reduced friction across departments. Required Qualifications * 5 years of experience in executive operations, organizational performance, project management, administration, compliance coordination, or related roles. * Exceptional communication, writing, and executive‑level presentation skills. * Strong systems mindset with proficiency in Microsoft Office, data dashboards, workflow tools, digital collaboration platforms, and Generative AI. * Ability to manage sensitive information with discretion; strong ethical judgment. * High attention to detail, reliability, and follow‑through. * Experience in nonprofits, human services, healthcare, housing, or community‑based organizations preferred. Working Style * Collaborative, low‑ego, mission‑aligned. * Comfortable with ambiguity and shifting priorities. * Thrives in a fast‑paced, growth‑stage nonprofit environment. * Balances strategic thinking with hands‑on execution. Part-time role: 30 hours per week EOE

Responsibilities

This strategic part-time role focuses on advancing organizational effectiveness, executive capacity, and operational systems by strengthening internal processes, improving coordination visibility, and supporting compliance-aligned workflows. The manager will serve as the operational backbone to the CEO, managing priorities, preparing executive briefings, and coordinating board-related activities.