QUALIFICATIONS:

• completed education in a mechatronic/electrical engineering profession
• at least two years working experience as an service technician
• good English skills
• knowledge of common computer systems
• convincing and empathetic personality
• organizational and communication skills
• independent and proactive way of working
• resilience and flexibility

• efficient resource planning according to the incoming orders
• categorization and prioritization of incoming orders
• forward-looking planning of operations with existing resources
• efficient planning of travel routes for the service teams
• coordination of maintenance, repair work and conversions
• planning of the integration of existing tool material into workflows
• short-term integration and organization of special orders in existing plans
• daily contact with the service teams and handling of concerns and inquiries
• internal and external communication interface
• verification of service orders
• reporting of the processing status of the allocated quota
• communication with the local contacts and the workforce manager
• handling of the alert monitor to coordinate operational planning and material flow