OPERATIONAL QUALITY IMPROVEMENT MANAGER

Position: Operational Quality Improvement Manager – West Yorkshire
Location: All Exemplar Health Care homes within the West Yorkshire region
Contract type: 40 hours per week, predominately Monday to Friday but must be flexible
Rate: £55,500 per annum + £3,000 car allowance
We are looking for a highly organised individual who thrives in a fast-paced environment to support our Operations team. Every health care system is built on a complex network of care processes and pathways. The overall objective for the Operational Quality Improvement Managers is to act in a proactive manner to support services to provide and improve the highest standards of care via a systematic, coordinated and coaching approach and for these standards to be sustained.

You will be responsible in supporting the Clinical Director to deliver the Exemplar Quality Strategy – these themes include:

• Clinical Excellence
• Sustainable outstanding quality
• Digital Transformation
• Responsiveness
• Service User Voice

As an Operational Quality Improvement Manager with Exemplar Health Care, you’ll:

• Work with the Operational team (Clinical Nurse Managers specifically) to offer support, coach and be action focused.
• Be a link nurse for the company on one of the following specialisms (this role will also include the updating of policies relating to those specialisms and ensuring paperwork used throughout the organisation is relevant and current):
• Nutrition and Hydration (including dysphagia and diabetes)
• Tissue Viability
• Continence
• End of life (to include verification of death)
• Follow an improvement strategy per service focusing on compliance and effectiveness of:
• Quality Assurance (to include clinical stats management, RCA and follow up)
• Care plans and risk assessments
• Action plan compliance
• Support CNMs to update action plans following an Internal Inspection or any external inspection.
• Ensure specialist training analysis reviews are conducted monthly and support is given to ensure optimal compliance with specialist training.
• Assist with the development of quality policies and procedures, quality tools, audit materials and Service User information materials.
• Support the implementation of new initiatives to improve Service User quality of life.

Download the job description for a full list of responsibilities.