Operational Quality Officer at Haleon

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management System, Continuous Improvement, Key Performance Indicators, Change Control Process, Risk Management Process, Root Cause Analysis, Corrective Actions, Preventative Actions, Complaints Management, Supplier Liaison, Product Incident Process, Batch Release, Repacking, Artwork Control, Self-Inspection, Good Manufacturing Practices

Industry

Consumer Services

Description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Are you looking for an opportunity to support a Quality Management team in the day to day operations in a manufacturing environment? If so, this is the role for you. As Operational Quality Assurance Staff you will be responsible for supporting the local operating company manager to implement and maintain and effective and robust quality management system. You will also perform day to day quality operations to ensure lean and efficient ways of working to meet compliance standards. This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: Execute and deliver quality objectives, quality improvement plan, and trends against the quality key performance indicators to drive continuous improvement Monitor quality performance and key performance indicators assigned to third parties to ensure quality and compliance issues are identified, communicated, and resolved Support the local change control process to ensure all planned major changes are effectively and compliantly managed Perform activities to support the risk management process to ensure effective management, timely reporting, review and escalation of quality risks Develop local processes to conduct root cause analysis; identify where corrective/preventative actions plans are required and ensure they are effectively implemented, monitored, and closed out Support the complaints management process to ensure potential issues are determine quickly, linked to the adverse events, reported, and follow up on product complaints Liaison with external suppliers for products that are manufactured by contractors to ensure compliance to local registered technical details Support the Quality Manager to ensure that an effective local product incident process is in place and manage any product quality related issues and train staff as appropriate Work daily to support systems that have an impact on the quality of imported products and the products are in line with the quality management system Liaison with manufacturing sites to ensure compliance to local registered technical details Ensure the timely release of imported finished goods deliveries and resolve quality-related issues from deliveries Communicate with Global Manufacturing Supply sites regarding regional quality as it relates to approval of repacking activities and resolving quality issues with the product supplied Perform daily support of repacking to ensure batch release orders are compliant and meet regulatory guidelines before distribution and/or re-export Ensure all product specifications and related documents are maintained and compliant to current registered details Support Quality Manager in ensuring product storage and distribution performed by third party warehousing and distribution service providers complies with GSK standards Ensure as appropriate documentation of batch records and retention of samples Why you? Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: Bachelor’s degree 2+ years’ experience within the Pharmaceutical/Consumer Healthcare industries Experience in quality assurance systems particularly in the areas of batch release, repacking, product incidents, artwork control and performing self-inspection Experience with regulatory requirements pertaining to good manufacturing practices and good documentation practices Experience working with effective quality documentation systems Preferred Qualifications: If you have the following characteristics, it would be a plus: Previous role as a quality associate or specialist Good written and verbal communication skills Analytical thinker with good attention to detail and problem-solving skills in a structured process Team player with the ability to work in cross-functional teams Ability to multi-task and work under pressure Identify areas of continuous improvement and innovative ways of working Ability to demonstrate flexible thinking Strong general computer literacy with Intermediate skills in Microsoft Word, Excel, Power Point and Outlook Why Haleon? Our Win as One Framework is a simple, stretching definition of our future direction. It includes our purpose, ambitions, strategic drivers, and behaviours that will enable us to Win as One. This framework guides our decision-making, strategy, and culture. The successful candidate will demonstrate the following capabilities: Consumer first, always: Engage key business counterparts and operational stakeholders to deliver operational execution of Haleon strategies related to eCommerce activities, always putting the consumer first. Collaborate for impact: Establish and maintain relationships with critical groups to ensure customer knowledge is utilized to inform and deliver on the eCommerce roadmap, collaborating for impact. Unlock value, at pace: Drive business process improvement throughout the commercial and operational support teams, unlocking value at pace. Grow myself and others: Continuously look for opportunities to learn, build skills, and share learning, growing myself and others. Code of Conduct as a Leader within Haleon , as a manager, you have an important responsibility to ensure that this Code is applied correctly and to promote an ethical culture. Be the role model that brings our Code to life, by always acting with the highest ethical standards. Ensure your team, especially new members, are familiar with our Code and the Ethics & Compliance contact, in your market. Maintain an environment of trust that allows all to Speak Up, reinforcing the guarantee of anonymity and non-retaliation. Listen to your team and promptly raise any compliance concerns you become aware of. Make any necessary corrective and preventive decisions, in a timely manner. Recognize those in your team who display ethical behavior; share examples of good ethical decision-making, so all understand how we expect them to act. Provide timely support into any company investigation of potential wrongdoing. Job Posting End Date 2026-04-18 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch. Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Responsibilities

The Operational Quality Officer will support the local operating company manager in implementing and maintaining an effective quality management system while performing daily quality operations to meet compliance standards. Key duties include executing quality objectives, monitoring performance indicators, supporting change control and risk management processes, and developing root cause analysis procedures.