Operational Resilience Analyst at AJ Bell

Manchester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Resilience, Risk Management, Data Analysis, Scenario Testing, Stakeholder Management, Process Mapping, Impact Tolerances, Contingency Planning, Regulatory Compliance, Communication, Judgement, Collaboration, Problem Solving, Documentation, Continuous Improvement, Project Management

Industry

Financial Services

Description

Job Description We're now recruiting an Operational Resilience Analyst to join the Operational Resilience team; our first‑line oversight function that partners with colleagues at all levels of the business to strengthen and embed operational resilience. The team ensures that critical processes and their dependencies are clearly mapped, regularly tested, and effectively reported to support informed decision‑making. As an Operational Resilience Analyst, you will work within a small, collaborative team, reporting to the Operational Resilience Manager and supporting the Head of Operational Resilience. You will deliver a varied and engaging programme of work, contributing to the ongoing development and maturity of the organisation’s operational resilience framework, as set out in the Operational Resilience Plan. As an Operational Resilience Analyst, you will also play a role in ensuring the firm meets its obligations under the FCA’s Consumer Duty. Your work will support the firm’s commitment to delivering good outcomes for customers. What you'll have We are seeking an experienced Operational Resilience Analyst with demonstrable, hands‑on operational resilience expertise. This role is designed for someone who is already operating as a subject matter expert and is motivated by the opportunity to influence others and shape the direction of an established operational resilience function. You will bring a strong understanding of what good looks like in practice, gained through real delivery experience. You will use this expertise to help embed a more mature and confident approach to operational resilience at AJ Bell. You will work in close partnership with the Operational Resilience Manager and Head of Operational Resilience, while also being capable of operating independently, exercising sound judgement, and leading workstreams with minimal oversight. What does the job involve? The Operational Resilience Analyst is responsible for delivering the Operational Resilience objectives set out in the Operational Resilience Methodology, including: Acting as a subject matter expert for operational resilience, bringing practical insight and challenge to help mature the team’s capability and approach. Taking ownership of multiple resilience mapping documents, ensuring they are current, comprehensive, and clearly articulate important business services, dependencies, vulnerabilities, and contingency gaps. Supporting and influencing the review of Impact Tolerances, ensuring metrics and supporting evidence are robust, meaningful, and suitable for senior‑level review. Leading the design, delivery, and documentation of in‑depth scenario testing, including producing high‑quality materials for senior stakeholders, facilitating desktop exercises, conducting data analysis and simulations, and ensuring outputs drive genuine improvement. Helping to define what “good” looks like for resilience testing, working closely with Technology Services and the wider business to ensure testing activity is targeted, proportionate, and effective. Owning the identification and documentation of lessons learned and vulnerabilities arising from scenario testing or real operational disruption to Important Business Services, and confidently communicating key themes, risks, and recommendations to senior audiences. Playing a key role in the delivery and ongoing enhancement of the regulatory Operational Resilience Self‑Assessment by contributing expert input, coordinating evidence, and supporting related resilience change and improvement projects across the business. About AJ Bell AJ Bell is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 644,000 customers trust us to manage more than £103.3 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures. We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026 a reflection of our supportive and collaborative culture. What we offer 25 days holiday, increasing with service + buy/sell scheme + bank holidays 6% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free onsite gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. For new starters, there’s an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential. Business Areas: Operations Location: Manchester Department: Operations - Operational Resilience

Responsibilities

The Operational Resilience Analyst is responsible for delivering the Operational Resilience objectives, including acting as a subject matter expert and leading scenario testing. They will also support the review of Impact Tolerances and document lessons learned from operational disruptions.