Operational Resilience Frameworks Manager at IAG AUS

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Framework Development, Policy Writing, Operational Risk, Resilience Frameworks, Regulatory Alignment, Stakeholder Partnering, Team Guidance, Control Improvement, Dashboard Reporting, Data Insights, Assurance Activities, APRA Standards, AI Utilization, Process Improvement, Financial Services Experience, Insurance Background

Industry

Insurance

Description

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. Step into a role where your expertise shapes how we protect IAG and support resilience across the business. This is an opportunity to guide the design and evolution of our Operational Risk and Resilience frameworks, ensuring they stay practical, future‑ready and aligned to regulatory expectations. You’ll work with passionate risk professionals, bring clarity to complex requirements and help uplift operational resilience maturity across the Group. If you enjoy translating regulation into meaningful action, partnering with senior leaders and strengthening how an organisation works end‑to‑end, this role offers real impact. This is a max-term full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane). What You'll Do • Lead the development, enhancement and maintenance of Group operational resilience frameworks, policies and standards. • Identify impacts of regulatory and industry changes and recommend updates to ensure alignment with APRA standards and broader best practice. • Partner with stakeholders to coordinate workshops, gather feedback and deliver ecosystem improvements that balance compliance and business need. • Guide and coach a small team responsible for control improvement, operational risk dashboard reporting and data insights across the Group. • Support strategic programs by providing clear advice, communications and education on changes to the Operational Risk and Resilience ecosystem. • Oversee governance forums that raise awareness, track issues and support uplift in operational resilience capability. • Lead assurance activities to test the effectiveness of operational risk frameworks and standards. What You'll Bring • Experience in policy writing or framework development within financial services, ideally within APRA‑regulated environments. • Strong understanding of operational risk principles, regulatory guides and resilience frameworks. • Ability to simplify complex regulation, influence stakeholders and tell a compelling “why” behind policy changes. • Experience with planning work, managing priorities and delegating effectively, with or without formal leadership experience. • Comfort working with operational data, dashboards or technology tools such as ServiceNow. • A curious mindset and ability to use AI or new technology to improve frameworks, processes and how they enhance the customer experience. • Background in insurance, banking or superannuation, with exposure to operational risk policy frameworks highly regarded. What We Offer • Boosted superannuation with 13% as standard. • 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). • Work from home and many more flexibility options with myFlex. • Up to 50% off personal insurance, including home and motor insurance. • Partner discounts on private health insurance, tech & appliances, and many more. • Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. *employment type eligibility criteria apply Applications close: Monday 23 March 2026 11:59PM AEDT Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Responsibilities

The role involves leading the development, enhancement, and maintenance of Group operational resilience frameworks, policies, and standards, while also identifying regulatory impacts and recommending necessary updates. Additionally, the manager will guide a small team, support strategic programs with clear advice, and oversee governance forums to track issues and uplift capability.