Operational Resilience Specialist
Job Description:

WHAT WE’RE LOOKING FOR

We’re looking for someone who’s confident, collaborative, and committed to making a difference. You’ll need:

• Proven experience in business continuity and operational resilience
• Strong knowledge of ISO 22301 and best practices in resilience planning
• Excellent stakeholder management and communication skills
• A proactive, problem-solving mindset with a focus on continuous improvement
• The ability to lead and influence across teams and levels
• A flexible approach - including being part of a 24/7 response rota

You’ll also be someone who lives our values - brave, caring, and responsible - and who’s passionate about helping others thrive.

KEY RESPONSIBILITIES

As an Operational Resilience Specialist, you’ll be the go-to expert for all things resilience across Bupa’s Global and UK Market Unit. Your role will include:

• Leading the coordination and implementation of our operational resilience framework
• Identifying and mapping Important Business Services and setting Impact Tolerances
• Reviewing and assuring business continuity plans and impact analyses
• Designing and delivering training and awareness sessions for key role holders
• Supporting live incident and crisis management responses, including out-of-hours on a rota basis
• Leading and reporting on crisis management exercises at bronze and silver levels
• Advising business units on how to meet resilience standards and improve performance
• Validating third-party resilience and supporting continuity planning for critical suppliers
• Collaborating with Disaster Recovery and Business Continuity teams across Bupa
• Supporting emergency communication testing and live event responses

Joining Bupa in this role, you’ll receive the following benefits and more:

• 25 days holiday, increasing through length of service, with the option to buy or sell
• Private medical insurance
• Enhanced pension scheme
• Life insurance
• Access to our health assessments and dental insurance
• Discounts on Bupa products and services
• Opportunities for career development and internal mobilit