Operational Resilience Specialist at Careers @ MUFG Pension & Market Services

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Resilience, Business Continuity, Disaster Recovery, Risk Management, Regulatory Compliance, Crisis Management, Control Assurance, Data Analysis, Power BI, Stakeholder Management, Financial Services, Governance, Incident Analysis, Strategic Planning, Regulatory Reporting

Industry

Financial Services

Description

Overview The Line 2 Operational Resilience Specialist partners with the business while providing independent oversight and constructive challenge of operational resilience practices. The role reviews and challenges Line 1 frameworks, controls, and operational readiness across crisis management, business continuity, disaster recovery, and broader operational resilience activities to ensure they are effective, well governed, and compliant with regulatory expectations such as CPS230. It supports capability uplift by identifying systemic risks, assessing resilience maturity, and driving evidence based improvements through robust governance and insights. Key Accountabilities and main responsibilities Strategic Focus * Provide independent oversight of the Operational Resilience Framework, ensuring consistent application of resilience standards and documentation across critical business services. * Review and challenge Business Impact Assessments and Business Continuity Plans to ensure they align with the framework and meet regulatory expectations (e.g., APRA CPS 230). * Oversee the design and governance of Business Continuity and IT Disaster Recovery testing, ensuring testing approaches are adequate and aligned with resilience principles. * Conduct Line 2 assurance reviews of key vendors to assess the robustness of continuity and resilience controls. * Conduct independent post‑incident analysis following major disruptions, identifying systemic issues and improvement opportunities. * Contribute to the development and monitoring of risk appetite, impact tolerances, and operational resilience metrics for Board oversight. * Quality‑review Operational Resilience and Business Continuity Management (BCM) training and awareness materials for alignment with policy and regulatory expectations. * Prepare high‑quality Line 2 reporting, insights, and thematic risk analysis for senior management and governance committees. * Participate in strategic programs and change initiatives to ensure operational resilience and risk requirements are embedded and effectively governed. Operational Management * Assess the quality and completeness of operational resilience documentation, confirming that impact tolerances, continuity strategies, and controls are appropriate and evidence based. * Review and challenge the adequacy of scenario testing and exercise results, ensuring lessons learned are meaningful and remediations are defined. * Provide second line oversight during incidents and disruptions, ensuring appropriate escalation, communication, and root cause analysis. * Track remediation actions and follow up items to ensure risks and gaps are addressed within agreed timeframes. * Track, monitor, and report on BCM related actions and issues, escalating delays or emerging risks as required. * Conduct thematic reviews of resilience capabilities across business units to identify systemic gaps and uplift opportunities. People Leadership * Act as a trusted advisor and subject‑matter expert to senior stakeholders, ensuring Line 1 understands and meets resilience and regulatory expectations. * Influence behavioural and cultural uplift in operational resilience and risk management practices. * Support training and awareness programs by providing oversight, guidance, and quality assurance. * Represent Line 2 in governance forums, committees, and working groups. * Demonstrate a proactive approach to problem solving, prioritisation, and follow‑through, contributing to a high‑performing and trusted Line 2 function. * Effectively navigate and manage relationships with stakeholders at all levels to influence outcomes and support resilience uplift. * Produce clear, accurate, high‑quality reporting with minimal need for manager review or rework. * Communicate confidently and professionally with internal stakeholders, clearly explaining BCM and resilience requirements, insights, and expectations in a collaborative manner. Governance & Risk * Maintain Line 2 oversight of compliance with APRA CPS 230 and other regulatory standards. * Provide independent challenge to Line 1 plans, controls, testing approaches, and incident responses. * Produce high‑quality reporting for Risk Committees, Executive teams, and Regulators. * Validate the accuracy, completeness, and quality of resilience‑related data and risk information. * Contribute to the Continuous Control Monitoring and assurance program for operational resilience controls. Note: The above accountabilities are not exhaustive and may be amended based on business needs. Experience & Personal Attributes * Graduate qualification in any discipline; tertiary studies in IT, Risk, or Information Security advantageous. * 8+ years’ experience in the financial services industry; including experience across operational risk, business continuity, IT resilience, audit, or consulting in large, regulated environments. * Strong understanding of technology, cyber, data, and information security risks, with ability to assess controls and identify resilience gaps. * Working knowledge of key frameworks (e.g., ISO 22301, ISO 27001, COBIT) preferred. * Familiarity with regulatory standards such as APRA CPS 230, DORA, FCA/PRA, and RBI/SEBI. * Experience supporting Line 2 oversight, control assurance, deep dives, or risk reviews. * Demonstrated ability to use Power BI to build dashboards, insights, and risk visualisations; familiarity with Tableau, Qlik, or advanced Excel advantageous. * Professional certifications (CRISC, CISM, CISA, CISSP, ISO 27001 Lead Auditor) desirable but not essential. Personal Attributes: * Strong analytical capability with the ability to interpret complex data and identify emerging risks or control weaknesses. * Curious, proactive, and detail‑oriented, with a mindset focused on uplift and continuous improvement. * Clear and confident communicator, able to translate resilience and risk concepts for diverse stakeholders. * Collaborative but maintains independent judgment expected in a Line 2 risk function. * Comfortable working in ambiguity and adapting to evolving regulatory and technology landscapes. * High integrity, accountability, and resilience in managing competing priorities. * Strong organisational skills with the ability to manage multiple reviews and deliverables. MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. Our Group Risk & Compliance function manages all aspects of risk and compliance across the organisation. It oversees the risk management framework to ensure effective operational risk management, guidance from risk and compliance teams, and implementation of global risk management strategies. This function ensures that we consistently meet regulatory compliance and governance standards. MUFG Pension & Market Services is continuing to build a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth. Join us on the MUFG Pension & Market Services journey to achieve our full potential. We treat everyone fairly and equitably, regardless of diverse characteristics. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.

Responsibilities

The role provides independent oversight and constructive challenge of operational resilience practices, including business continuity and disaster recovery frameworks. It supports capability uplift by identifying systemic risks and driving evidence-based improvements through robust governance and reporting.