Business Unit: Fraud Service Delivery
Salary Range: £58,400 - £73,000 per annum DOE + red-hot benefits
Location: UK Remote – Occasional travel to local hub
Contract Type: Permanent
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• Responsible for leading and translating the resource requirements into a functional, operational delivery plan across all four areas of Fraud Operations; telephony, back-office processing, investigations and application/mule activity.
• Providing support to the Fraud Service Delivery Senior Manager by leading a team who operationalise our training and graduation bay onboarding program.
• Engage with senior stakeholders to effectively manage resource into Fraud Operations to ensure quality of customer experience and outcomes is at the forefront of the team’s vision.
• Shape and drive the resource planning delivery alignment to Virgin Moneys operational and commercial objectives.
• Responsible for leading a team who are responsible for the interlock between HR Recruitment, Onboarding and the Fraud team, acting as escalation point for all colleague onboarding activity, providing direction, support and challenge.
• Identify opportunities to optimise capacity and drive efficiencies without compromising overall delivery of sourcing, onboarding and training solutions.
• Lead and improve effectiveness of resource management across the four pillars of Fraud Operations and understand the various challenges and requirements across a broad and technical area of the Bank.