About the job

At Kroo Bank, we're building a better bank from the ground up. One that puts customers first, treats money responsibly and uses technology to make everyday banking simpler, fairer and more transparent. We're a fully regulated UK bank, backed by long term investors, with a growing customer base and big ambitions. We move fast, think carefully and hold ourselves to the highest standards, whether that's how we engage with our customers, build products, manage risk or look after our people. Please note that we have one position available and are considering candidates based in either Manchester or London. Our Manchester office is on Deansgate in central Manchester.

How you will contribute and key responsibilities:

As an Operational Risk Analyst, you will help develop and maintain Kroo's operational risk management framework and support a culture of risk awareness across the bank. Reporting to the Operational Risk Manager within the second line of defence (2LOD), you will provide advice, oversight and constructive challenge to help teams identify, assess, monitor and report their operational risks. Other responsibilities include:

Support business areas in identifying and assessing operational risks, helping them understand their responsibilities and maintain effective controls
Conduct operational risk assessments and reviews, identify control weaknesses and recommend practical improvements
Help develop, maintain and implement operational risk policies and procedures
Support the development of the risk and control self assessment (RCSA) process, providing oversight and challenge of risk assessments, controls and action plans
Coordinate the risk events and issues process, ensuring records are accurate, actions have clear owners and progress is monitored and reported
Review risk events and issues to identify recurring themes, underlying causes and opportunities to prevent similar incidents
Plan and carry out testing and monitoring to assess whether controls are appropriately designed and operating effectively
Help develop and monitor key risk indicators, highlighting emerging risks and escalating concerns where necessary
Analyse operational risk data and prepare clear management information and reports for senior management and the Board
Produce monthly and quarterly reporting on risk events, issues, operational losses, relevant external events and emerging trends
Provide second line advice and challenge on projects, new products and features, helping teams identify risks and consider appropriate controls
Work with colleagues across the bank to improve risk awareness and support consistent application of the operational risk framework

Requirements

Relevant experience in operational risk, risk management, internal controls or a related assurance role, ideally within banking or financial services
Understanding of operational risk frameworks and the responsibilities of the first and second lines of defence
Experience of identifying and assessing risks, reviewing controls and recommending improvements
Familiarity with risk and control self assessments, risk events, issues management and key risk indicators
Ability to assess the design and effectiveness of controls and clearly document findings
Strong analytical skills, with the ability to interpret data, identify trends and turn findings into practical recommendations
Ability to prepare accurate reports and management information for different audiences, including senior stakeholders
Clear communication skills, with the confidence to ask questions, provide constructive challenge and explain risk matters in straightforward terms
Good attention to detail and organisational skills, with the ability to manage competing priorities and meet reporting deadlines
Ability to work collaboratively across teams while maintaining an independent approach to risk oversight
A proactive and inquisitive approach, with sound judgement and a willingness to learn
Awareness of the regulatory environment in which UK banks operate and its relevance to operational risk

Benefits

What we offer:

We offer a range of benefits to support you both in and outside work:

Annual leave: 25 days of annual leave, 8 bank holidays, 1 Kroo bank holiday on 24 June and 1 day off during the week of your birthday
Personal days: 3 personal days to use as needed
Volunteering: Up to 4 hours of employer sponsored volunteering time each month
Mental health support: Access to Spill, our mental health support partner
Workplace pension: A pension with a 5% employee contribution and a 3% employer contribution
Equipment: A MacBook laptop and the equipment you need for hybrid working, with support towards your home office setup if required
Office space: Access to our offices, including our workspace on Deansgate in central Manchester
Cycle to Work scheme
Electric Car scheme
Enhanced parental leave to support employees starting and growing their families
Development opportunities as the bank grows
Private healthcare for you and your immediate family through Vitality

Hybrid Working:

This role is based in Manchester, with attendance at our office on Deansgate in central Manchester expected once a week. Working hours are Monday to Friday, 9am to 5.30pm, combining remote working with time in the office to support collaboration and teamwork.

How To Apply:

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Responsibilities