Operational Risk Sr Officer I, SVP at Citi

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Diplomacy Skills, Staff Management, Operational Risk Policies, Governance Processes, Risk Assessment, Issue Management, Relationship Management, Mortgage Servicing, Analytical Skills, Microsoft Office Tools, Vendor Oversight, Controls Design, Escalation Management, Risk Identification, Policy and Regulation

Industry

Financial Services

Description

Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Responsible for handling staff management issues, including resource management and allocation of work within the team/project. Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks. independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices. Governance and oversight may include (not limited to) technology operational risk, cyber risk for example. Serves as a subject matter expert for all performance issues that surface. Issues Management (KPI/KRI/Corrective Action Plans) Resolves transactional level escalations coming from the vendor or internal partners Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory) Monitors goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support. Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment 10+ years relevant experience Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations. Ability to effectively communicate complex topics to a broad audience. Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools. Third Party Oversight/Vendor Oversight experience preferred Bachelor's/University degree, Master's degree preferred Analytical Thinking, Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 07, 2025 ------------------------------------------------------

Responsibilities

The Operational Risk Sr Officer I is responsible for establishing and overseeing operational risk policies and governance processes to minimize losses from internal failures. This role also involves analyzing performance issues and collaborating with various stakeholders to resolve conflicts and ensure compliance.