OPERATIONAL SERVICES ADMINISTRATOR – FUNERALCARE

£24,570 (pro rata estimated £9,828) plus great benefits (Work Level 6C)
Permanent, Part-time, 15 hours per-week.
Manchester city centre, hybrid working
We’re open to applications from candidates who may require flexible working arrangements. There’ll be an opportunity to discuss your flexible working requirements during the interview process, and at offer stage.
We’re looking for an Operational Services Administrator to join our Co-op Funeralcare team. You’ll be the main point of contact for clients when they call us, and it’ll be up to you to understand their needs and help them plan a funeral or the repatriation of a loved one. In this role, we’ll look to you to be there for our clients when they need our help, support and advice. You don’t need previous experience as we provide full training and ongoing support so you’ll have all the tools you need for your new role. You’ll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

WHY CO-OP?

• If you’ve got the skills and experience we’re looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You’ll also get:
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
  YuLife – an app that rewards you for exercising with discounts and vouchers for your favourite brands
  Building an inclusive work environment
  At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.
  We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
  We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
  If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
  You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
  You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

WHAT YOU’LL DO

• Answer client calls and queries, providing support and guidance, and advising on the best services to meet their needs and budget
• Work with the wider team to make sure our client needs, service levels, and important metrics are met
• Support various administrative aspects of a repatriation for our clients
• Carry-out general administrative tasks (e.g. completing client forms, updating records, and managing funeral-related costs)
• Support our Repatriation Specialists with case work and client queries

THIS ROLE WOULD SUIT PEOPLE WHO HAVE

• A passion for delivering excellent customer service
• Good relationship-building skills, and the ability to communicate with empathy and sensitivityStrong problem-solving skills and attention to detail,
• The ability to work flexibly to support clients when they need us most
• Good IT skills (e.g. Microsoft Office and telephone systems)