ABOUT US

We are Ocado Technology and we empower global grocery retailers with cutting-edge cloud, robotics, AI, and IoT. Our Ocado Smart Platform (OSP) powers highly automated Customer Fulfilment Centres (CFCs), enabling efficient, single-pick online grocery delivery

ABOUT YOU

We’re looking for a proactive, hands-on problem solver with strong technical expertise and excellent communication skills. If you thrive in a fast-paced environment, enjoy tackling complex technical challenges, and can confidently engage with stakeholders at all levels, this role is for you!

What You’ll Bring

• Technical Know-How – Experience in technical support, hardware troubleshooting, and incident management across hardware, software, and networking
• Problem-Solving Mindset – Strong analytical skills with the ability to diagnose and resolve technical issues efficiently.
• Strong Communication Skills – Ability to explain technical concepts clearly, both verbally and in writing, to technical and non-technical audiences
• Stakeholder Engagement – Comfortable interacting with business teams at all levels, ensuring smooth communication and timely issue resolution.
• Organised – Ability to prioritise tasks, manage workloads effectively, and drive resolutions in a fast-moving environment.
• Process-Oriented – Skilled in following and creating documentation, processes, and procedures to maintain high operational standards.
• Self-Motivated & Hands-On – A quick learner who takes initiative and enjoys getting stuck into technical challenges.

Great to have (but not essential)

• Confidence in delivering well-organised presentations to senior management.
• A solid understanding of IT infrastructure, computing configurations, ITIL, and the OSI model.
• Technical certifications in Hardware, Software, or Networking.
• ITIL qualification

As a Systems Support Specialist, you’ll have a unique, cross-functional perspective within our Customer Fulfilment Centre (CFC) in Dordon, working across Engineering Operations, Technical Support Services, and Business Operations. This role places you at the heart of client operations, where you’ll play a crucial part in ensuring our business systems remain fully operational, delivering an efficient service to Ocado’s customers and clients. What you’ll be doing:

• System Monitoring & Incident Management – Oversee business system operations, identify and escalate faults, and ensure timely resolution of incidents.
• Technical Support & Troubleshooting – Act as a technical point of contact for on-site and off-site teams, resolving system issues and supporting engineering tasks.
• Collaboration & Communication – Work closely with Engineering Operations, Technology teams, and client operational teams, ensuring visibility and swift issue resolution.
• Operational Efficiency – Manage ticketing progress, analyse key asset performance, and drive improvements in business system operations.
• Health & Safety Compliance – Adhere to company health & safety policies while working within a team of on-site support specialists.

This is an onsite-based role and will take part in a team shift pattern working 4 on 4 off to cover operations 24x7.