Operational Site Support Specialist at Ocado Engineering

, , -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Incident Management, Hardware Support, Software Troubleshooting, Networking, ITIL Frameworks, Computing Configurations, Problem Solving, Analytical Skills, Technical Communication, Task Management, Continuous Improvement, Teamwork, Proactive Learning, System Performance Monitoring, Documentation

Industry

IT Services and IT Consulting

Description

This posting is for hourly paid logistics employees to apply through. About Us We are Ocado Technology and we empower global grocery retailers with cutting-edge cloud, robotics, AI, and IoT. Our Ocado Smart Platform (OSP) powers highly automated Customer Fulfilment Centres (CFCs), enabling efficient, single-pick online grocery delivery About the role As an Operations Systems Support Specialist, you'll be right at the heart of operations, working across Engineering Operations, Technical Support Services, and Business Operations within one of our highly automated Customer Fulfilment Centres (CFCs) in Bicester. You’ll manage incidents, monitor system performance, and support critical business operations, helping ensure seamless service for Ocado’s customers and clients. With every shift, you’ll play a vital role in resolving technical issues, driving improvements, and keeping innovation moving. What you’ll be doing: Monitor and manage business system operations, quickly identifying and escalating incidents where needed. Work closely with engineering and technical teams to troubleshoot and resolve hardware and software faults. Act as a technical point of contact for onsite and remote teams, supporting efficient communication and rapid resolution of issues. Prioritise and manage tasks such as bot recoveries, ticketing progress, and system fault analysis to maintain high operational standards. Drive continuous improvement by analysing asset performance and supporting proactive system enhancements. This is an onsite-based role and will take part in a team shift pattern working to cover either 7:00am-15:00 or 9:00am-17:00 Monday - Friday. About you You’ll have a background in a technical support with focus on hardware support / incident management and a good understanding of computing configurations, ITIL Frameworks, infrastructure and the OSI model Experience in managing and resolving technical incidents in hardware, software and networking Able to ensue with stakeholders at all levels to provide technical updates and engage with technical requests, following and creating documentation, processes and procedures throughout. Ability to organise, prioritise, and manage incidents efficiently under pressure. A self-starter attitude with a proactive approach to learning, troubleshooting, and teamwork. Strong problem-solving, analytical, and technical communication skills. What we offer We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect: Time to recharge: 25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world. Health & wellbeing: Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance. Family-first policies: 22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave (after qualifying period). Financial support: Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets. Commuter perks: Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations. Exclusive discounts: 15% off at Ocado.com with free delivery (starting in your first month). Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

As an Operations Systems Support Specialist, you will monitor and manage business system operations, quickly identifying and escalating incidents. You will work closely with engineering and technical teams to troubleshoot and resolve hardware and software faults.