Job Introduction

• 40 hours per week
• Monday - Friday
• Home-Based (Must be located within reasonable travel distance to London)
• £38,000 - £45,000 per annum
• Sodexo rewards and benefits

Job Introduction
Are you an experienced and proactive supply chain professional with a passion for facilities management and operational excellence? Would you like to play a vital role in supporting a major UK blue light service client – the Metropolitan Police?
We are looking for an Operational Supply Chain Manager to join our high-performing team at Delta 1100, Swindon, SN5 7WZ working within a complex and mission-critical environment. In this role, you will manage a network of FM suppliers, ensuring outstanding service delivery, supplier accountability, and operational readiness across the client’s extensive estate.
This is a home-based position, but you must live within a commutable distance to London due to the need for regular onsite client interaction, as well as occasional travel to our Swindon-based Intelligent Service Centre (ISC).
As Operational Supply Chain Manager, your core responsibility will be to monitor, manage, and enhance the performance of our FM supply chain. You’ll act as a crucial liaison between suppliers, the client’s operational teams, and internal service lines, ensuring the continued availability and compliance of client properties.
You will work at the heart of a fast-paced, highly regulated environment, where attention to detail, problem-solving skills, and service accountability are critical. This role requires a confident communicator who can build strong working relationships, lead supplier performance reviews, and drive continuous improvement.

WHAT YOU’LL DO:

• Manage supplier relationships across a designated FM supply chain to deliver high-performing, compliant, and value-driven services.
• Ensure that client properties remain fully operational, that FM assets are maintained, and that all statutory requirements are met.
• Monitor performance data and analyse KPIs and SLAs, identifying trends and proactively addressing service issues.
• Lead supplier governance meetings and performance reviews – preparing agendas, tracking outcomes, and following through on actions.
• Work in close collaboration with the Integrator model, including Helpdesk, Finance, Asset Management, Technical Bureau, and Contract Management teams.
• Provide operational support and escalation in response to incidents, complaints, work order acceptance delays, and delivery failures.
• Conduct root cause analyses and lessons learned exercises following critical service incidents.
• Travel to Metropolitan Police sites in London and periodically to the ISC in Swindon to support relationship management and service alignment.
• Support the implementation and operational roll-out of contract changes, ensuring accurate service delivery and compliance.
• Collaborate with Data Analysts to refine dashboards, reporting tools, and performance tracking.
• Actively participate in a Community of Practice, contributing to shared knowledge and continuous improvement across contracts.
• Ensure all operational activities comply with the Information Security protocols and integrity standards of the client.

What you bring:

• Demonstrable experience in supplier and supply chain management, ideally in facilities management or the property services sector.
• Knowledge of FM service delivery, compliance, and asset management.
• Strong interpersonal and communication skills, able to liaise effectively with both operational and senior stakeholders.
• Experience with data analysis and trending to support performance management.
• Proficient in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
• Familiarity with CAFM systems and management information reporting.
• Highly organised, self-motivated, and able to manage priorities in a dynamic environment.
• Eligible for, and able to pass, Metropolitan Police security vetting.

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering da