REQUIREMENTS

• Possess bachelor or equivalent work experience required
• Possess analytical, problem-solving, and organizational skills
• Able to quickly master and apply new concepts
• Possess project and client management experience
• Possess intermediate to advanced skill level in Excel. Ability to work independently as well as part of a team.
• Able to adapt with changing priorities results-oriented environment, Limited travel may be required.
• Possess verbal, written, and interpersonal communication skills and the ability to facilitate effective conversations with client and internal team.
• Possess four or more years of professional office work experience .
• Possess two or more years of Benefits (ideally Health and Welfare) experience.

AUTHORIZATION TO WORK IN THE EMPLOYING COUNTRY

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :

DISCLAIMER:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer

ABOUT THE ROLE

The Operational support analyst is responsible for data maintenance, administration, and providing subject matter expertise to team and client.

RESPONSIBILITIES

• Assessing situations with a broad view, develop and implement strategic approaches
• Administering benefit plans and providing subject matter expertise to client
• Understanding unique benefit plan structure with complex eligibility and apply specific benefit rules
• Using Excel skills to match, reconcile, analyze, identify potential issues, and/or create custom reports from multiple data files and sources
• Reviewing client requests and determine best approach to meet client needs
• Tracking and complete weekly, monthly quarterly and annual processes to ensure completion and accuracy
• Assisting participants with eligibility issues and inquiries and Perform other work duties as assigned.
• Researching requests and provide accurate and timely responses. Identify and implement automation opportunities
• Other as they occur to ensure client satisfaction.