Operational Support Assistant at Davies

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

22222.0

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excel, Office 365, Communication Skills, Organizational Skills, Attention to Detail, Teamwork, IT Skills, Diary Management, Data Analysis, Performance Reporting, Client Care, Decision Making, Commercial Insight, Resilience, Adaptability, Problem Solving

Industry

Accounting

Description

Operational Support Assistant Department: Legal Employment Type: Permanent - Full Time Location: Birmingham Compensation: £22,222 / year Description The Legacy team of Keoghs is seeking an Operational Support Assistant to assist with the internal management of this team, working alongside the Business Unit Director/Deputy Business Unit Director for the team, enabling it to be a highly effective and profitable business unit. This role will may cover some Operational Support Assistant duties for the Abuse team as may from time to time be necessary for the effective and profitable running of that business unit which will be holiday cover and will typically be limited to support required for BUD that cannot be delayed. Key Responsibilities Supporting the Business Unit Director/Deputy Business Unit Director, the role will include: New starter set up in Tracker and internal distribution lists for operational teams; Internal people change requests; Maintaining internal systems with holidays requests, absences & other allowed time dispensation Use of Power BI to complete internal MI requests: Provision of monthly/quarterly performance statistics for Lead lawyers/key stakeholders (if required) Collection of internal MI for new instructions and transferred files Diary management for Business Unit Director/Deputy Business Unit Director as well as arranging ad hoc internal meetings/training sessions Diary and meeting management for other key stakeholders in the operational teams Dealing with expenses requests (when requested by key stakeholders) Oversight/gatekeeping of the Legacy New Instruction inbox, ensuring new instructions are opened/allocated within SLAs, promptly escalating to BUD/DBUD where necessary Preparation of client MI reports as required for monthly distribution to client Supporting the Business Unit Director to ensure that both internal and external MI is accurate Ensuring caseloads are kept clear of settled files by prompting lawyers to complete the dispute resolution task where this has been missed Completing ad-hoc MI related or similar tasks to meet client or internal requirements; Collecting details of recoveries across household, commercial and motor on a monthly basis Collating missing and specialist MI (at principle, secondary and description work type levels) for monthly contractual reports together with liaising with lawyers (who remain responsible for completion of the MI) in respect of any missing or anomalous entries to ensure completion is timely and accurate Preparation of specialist adhoc MI where required Skills, Knowledge & Expertise Experience, Skills and Qualifications: Minimum education standard of 5 GCSEs grades 5 or above or A-C or equivalent other qualification/experience Able to use Excel, Office 365 documents (prior use of a Case Management system would be desirable) Good telephone and communication skills with people at all levels inside and outside the business An ability to organise and prioritise tasks using initiative Calm under pressure with the ability to re-prioritise when required An ability to maintain attention to detail when dealing with repetitive tasks Self-confidence with good literacy and IT skills Good team worker with the flexibility to do what is required Ability to work effectively within the Keoghs Values framework Required Soft Skills: Personal Effectiveness Team Commitment - Values others perspective & builds effective working relationships Resilience - Demonstrates self-control; responds effectively to feedback to improve performance Passion for Growth and Improvement - Systematically improves performance & shares knowledge in order to drive improvement Embracing Change - Responds positively to change & is able to identify/suggest better ways of working Business Focus Client Care - Works to add value for the team Decision Making - is able to prioritise & decide upon the most effective level of service deliver Commercial Insight - Considers and understands commercial implications Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do. We are connected We are Dynamic We are Innovative We succeed together

Responsibilities

The Operational Support Assistant will support the Business Unit Director and Deputy Business Unit Director in managing internal operations and ensuring effective performance of the Legacy team. Responsibilities include managing internal systems, diary management, and preparing performance statistics and reports.