Operational Support Officer - Days at Serco Plc

Birchwood, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

25844.0

Posted On

02 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Data Entry Skills, Microsoft Office, Excel, Outlook, Data Analysis, Compliance Reporting, Communication Skills, Record Keeping, Teamwork, Problem Solving, Time Management, Confidentiality, Organizational Skills, Adaptability, Customer Service

Industry

Facilities Services

Description

Location: Warrington / Hybrid (home and office-based) Hours: Days: Part time 20 hours 14:00 – 19:00 on 4 days per week across 7 days Salary: £25,844.10 (pro rata) Assessment Day will be held on 30th October 2pm-8pm At Serco, we’re supporting the Ministry of Justice by delivering Electronic Monitoring Services (EMS) that help keep the public safe and support rehabilitation. Our work ensures individuals meet their curfew conditions, using technology and data to make communities safer.We’re looking for a detail-driven Operational Support Officer to join our daytime team at our Warrington Monitoring Centre. What you’ll do: Review, input, and analyse data from monitoring systems to support operational decision-making. Identify and investigate trends and anomalies in daily reports. Raise and manage documentation for compliance and non-compliance reporting. Collate and distribute information requested by internal and external stakeholders. Manage shared inboxes and team communications efficiently. Maintain accurate records across multiple systems while working toward team KPIs. What you’ll bring: Strong attention to detail and excellent data entry skills. Confidence using Microsoft Office, particularly Excel and Outlook. Ability to work to targets and deadlines in a fast-paced environment. Experience handling sensitive data with accuracy and integrity. This role is perfect for someone who enjoys structured, analytical work and takes pride in accuracy and consistency. You’ll play a vital part in ensuring the data that drives key decisions is correct and reliable. Join us, and help make a measurable difference every day. Location: East London & surrounding area Caring. Compassionate. Resilient. Sound like you? You could be a Field Officer for Serco, using these key strengths to make a positive difference for people during a difficult time in their lives. Working as an Electronic Monitoring Field Officer for our Electronic Monitoring Service is more than just a job, it’s the chance to be a part of something great, to join a team where your contributions are valued, and where you can positively impact the communities, we serve every single day. And that’s not all, in addition to a rewarding career, we also offer: Base Salary of £26,031per annum Company Car (includes personal use) Location Allowance of £3500 (Subject to Home location post-code) Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays. Continuous training & development opportunities A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more A supportive team & culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. We are operational all year round, and due to the nature of the work we do this means that you will work a range of shifts covering day times, weekends, and bank holidays. Your contractual working week is an average 37.5hrs per week. rolling rota including weekends. Evening shifts range from 5pm to 1am, flexibility is key to the role as there may be occasions when you are required to start earlier or finish later, however, we operate a rota basis (provided approx. 10 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. Key Responsibilities About the Role: On a day-to-day basis, you’ll head off to visit individuals in their homes to install tagging equipment. You’ll either work alone or alongside a Monitoring Support Officer. With every individual you meet, you’ll have the opportunity to build their confidence in both you and the justice system, reassuring them of their safety, as well as that of the public. With every successful case, you’ll be directly helping reduce the pressure on the prison system and give ex-prisoners the chance to be part of their community again. Every day and every individual are different, which is what makes this role so varied and full of opportunities. You’ll receive 3 weeks of training and will be accompanied by an experienced Officer/Mentor on the road until you’re comfortable in your new role. Due to genuine occupational requirements and contractual obligations, we particularly welcome applications from female candidates for this role, in line with the Equality Act 2010. What you need to do the job? Our current Electronic Monitoring Field Officer’s come to us with different work & life experiences, what you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others – the rest you will learn during your 2 weeks initial training course and through shadowing & mentorship from other experienced colleagues. You must have a current valid UK driver's license, be reasonably fit and have good written and verbal communications skills, essential to building relationships and rapport with any of the individuals that you meet. Additional Information: All offers of employment are subject to Baseline Personnel Standard Security vetting (which includes right to work/identity checks, a basic criminal record check and verification of the last 3 years of employment or academic activity). #ems All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries, please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&icareersUK@serco.com.

Responsibilities

The Operational Support Officer will review, input, and analyze data from monitoring systems to support operational decision-making. They will also manage documentation for compliance reporting and maintain accurate records across multiple systems.