Operational Support Officer at Serco Plc

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

25466.64

Posted On

11 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organisational Skills, Analytical Skills, Report-Writing Skills, Integrity, Discretion, Communication Skills, Teamwork, Intelligence Gathering, Security Operations, MAPPA Procedures, Custodial Environment Experience, ViSOR Records Management

Industry

Facilities Services

Description

Join Us as an Operational Support Officer — ROTL & PPU (HMP Fosse Way) LE18 4WS Salary: £25,466.64 per annum Are you organised, discreet and driven by purpose? Do you thrive working with sensitive information and playing a vital role in public protection? We’re looking for an Operational Support Officer (OSO) to join our Offender Management Unit. This is a hands-on role where your accuracy and calm under pressure make a real difference. Meaningful impact: Help protect the public by supporting MAPPA, ViSOR records and Release on Temporary Licence (ROTL) processes. Team environment: Work alongside experienced Public Protection Managers, Police Information Officers and security teams. Skill-building: Gain experience in report-writing, intelligence gathering and secure-environment procedures — great for career progression in justice and custodial services. What you’ll do Process and review child and other applications from prisoners in line with the Public Protection Manual. Collate, analyse and present prisoner information to internal and external agencies. Produce timely reports for IRMs and MAPPA meetings. Manage and update ViSOR records and support intelligence gathering and security operations. Assist with the ROTL process and other operational support tasks as directed. What we need from you OSS qualifications or demonstrable experience in a custodial/secure environment. Knowledge of MAPPA procedures, security practice and Serco Custodial Security Strategy (SCSS) desirable. Strong organisational, analytical and report-writing skills — numerate and comfortable presenting statistics. Absolute integrity and discretion when handling sensitive information. A collaborative team-player attitude with clear, confident communication. Why Serco A place you can make an impact – We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives. A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways. A place for you - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. What we offer Salary 25,466.64 Pension up to 6% Employee Assistance Programme Chance to contribute to innovation in the public services A company passionate about diversity and inclusion A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality A safe and supportive culture A company passionate about diversity and inclusion About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Responsibilities

The Operational Support Officer will process and review applications from prisoners, collate and present information to agencies, and manage ViSOR records. This role supports public protection initiatives and involves producing reports for meetings.