THIS IS ADYEN

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Besides assisting merchants you will also act as the bridge between different Support and Operational functions (e.g. Account Managers, Tech Support, In Person Payments teams & Product), identifying and troubleshooting issues, providing feedback and ideas on how to bring our customer experience to the next level.

• Answer in-depth merchant requests about the Adyen platform and provide the necessary guidance;
• Optimize and automate processes, with a strong focus on scalability;
• Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants;
• Serve as a payment specialist for merchants, actively helping them to optimize their account and grow their business by utilising the features of our platform;
• Provide technical and operational assistance to merchants troubleshooting via phone, web-based tools and email

As an Operational Support Specialist, you will get the opportunity to understand our merchant’s challenges and needs. Additionally, you will communicate feedback internally to product teams to create impact by improving our platform and processes. At Adyen, there are many opportunities to create value - you are free to work with colleagues across different teams to sharpen ideas and make them a reality to benefit our merchants.

Besides assisting merchants you will also act as the bridge between different Support and Operational functions (e.g. Account Managers, Tech Support, In Person Payments teams & Product), identifying and troubleshooting issues, providing feedback and ideas on how to bring our customer experience to the next level.

• Answer in-depth merchant requests about the Adyen platform and provide the necessary guidance;
• Optimize and automate processes, with a strong focus on scalability;
• Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants;
• Serve as a payment specialist for merchants, actively helping them to optimize their account and grow their business by utilising the features of our platform;
• Provide technical and operational assistance to merchants troubleshooting via phone, web-based tools and email.