EXPERIENCE:

• Customer Service: 1 year (required)
• IT skills: 2 years (required)
  Job Types: Full-time, Permanent
  Pay: £12.76 per hour
  Expected Hours: 45 hours per week, 9 hour shifts, plus occasional weekends
  Work Location: In person, office-based
  This is a full-time role, whereby you will be required to work 5 days out of 7 at a total of 45 hours per week. You may be required to work the occasional Saturday, however you will receive a rest day mid-week to compensate this and plenty of notice.
  The successful candidate will be paid £12.76 per hour, access to 28 day’s annual leave (including bank holidays) and be part of one of the fastest growing companies within this industry!
  Please note: All successful candidates will be vetted accordingly, so it is imperative you are co-operative during the screening process to avoid any delays

MAIN PURPOSE OF THE ROLE

As an Operational Support Team Administrator, you will be working within a busy office environment dealing with multiple projects in which you will receive extensive training for by experienced members of the team. You will be speaking with customers on the telephone, who at times may be irate. You will be answering e-mail queries, working closely with our many clients and taking accountability for your own work.

WITHIN YOUR ROLE, YOU WILL BE:

• Using customer service skills whilst answering the telephone.
• Working closely with clients byway of answering any and all e-mails relating to complaints they may have received or wish for more information on.
• Using state of the art technology to quality assure the issuance of Fixed Penalty Notices and auditing our body-worn camera vault.
• Compiling prosecution packs for the clients’ legal team and quality checking all work being put forward for legal action.
• Regularly using Microsoft Packages (Excel, Outlook, Word) to conduct your work.
• Regularly speaking with Enforcement Officers who are ’on the ground’ who may call for assistance with queries they may have.
• Updating a bespoke ‘hot spot’ sheet on a daily basis of particular areas in which are receiving littering/dog fouling/fly tipping issues.
• Taking accountability for contracts in which you will be assigned to, which can include (but not limited to); answering e-mails, dealing with representations within 10 working days, dealing with customer queries and having a fine eye for detail.