ABOUT YOU

• Someone with experience of leading or supervising a team.
• A great communicator who can handle tricky situations with empathy and confidence.
• Organised, proactive, and ready to take initiative.
• Knowledge of relevant policies, procedures, and legislation (or willing to learn).
• Someone who genuinely cares about people and wants to improve lives.

WHERE WILL YOU BE WORKING?

Your main base will be in Bath, but we’re looking for someone who’s flexible and mobile ready to support our other locations when needed, including the Contact Centre. Being adaptable and comfortable working across different sites is key.
There will be occasions where you will work outside of normal working hours which include Saturdays and evenings.

AT BATH & NORTH EAST SOMERSET COUNCIL WE HAVE ONE OVERRIDING PURPOSE TO IMPROVE PEOPLE’S LIVES.

Are you passionate about making a real difference in people’s lives? Do you thrive in a role where you can support both customers and colleagues every day? If that sounds like you keep reading!
We’re looking for a full time Team Leader who’s all about people. You’ll lead a dedicated team delivering essential services that directly impact our community. Whether it’s helping a resident get the support they need or guiding a colleague through a challenge, your focus will be on creating positive outcomes for everyone.

ABOUT THE ROLE

• Supporting your team to deliver excellent, customer-focused service.
• Planning and coordinating work so everything runs smoothly and efficiently.
• Being the go-to person for advice, problem-solving, and encouragement.
• Helping new team members settle in and grow in confidence.
• Keeping an eye on budgets and making sure resources are used wisely.
• Spotting ways to improve how we work and make things better for customers and staff.
• Representing your team in meetings and building great working relationships.
• Working with partners to improve outcomes for residents.
• Working collaboratively with other teams to deliver a truly joined up service across all our locations.

PLEASE NOTE THAT THIS ROLE IS SUBJECT TO A BASIC DBS CHECK.

• Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.