DESCRIPTION

Jersey Post is seeking a proactive and skilled Operational Technology Specialist to play a vital role in the ongoing success of our on-island sorting and delivery operations.
In this role, you will work closely with operational managers, the engineering team, ICT colleagues, and external suppliers to ensure the smooth day-to-day functioning of the systems and equipment that underpin our local logistics services. Your work will be essential in maintaining high standards of service delivery and operational efficiency.
This is a unique opportunity for a dedicated professional to join a collaborative team in a role that combines operational support with strategic input. If you are technically proficient, solutions-focused, and eager to make a meaningful impact, we encourage you to apply.

SKILLS, KNOWLEDGE AND EXPERTISE

A good candidate must have:

• Proficiency in SQL databases, data extraction, and analysis.
• A working knowledge of electronics, including microcontrollers, sensors, and communication protocols.
• Familiarity with web-based APIs (SOAP, REST) and how they support system integration.
• A strong understanding of computer networking principles, such as TCP/IP and VPNs.
• The ability to design and execute effective system testing plans.
• Experience writing detailed technical specifications and managing suppliers to deliver enhancements on time and within budget.
• Knowledge of desktop and server operating systems, including their deployment and ongoing support.

The ideal candidate would have:

• You’ve dabbled in (or mastered!) C++, .NET, or PHP – and you enjoy bringing ideas to life with code.
• You’ve been part of developing and supporting web applications and know what it takes to keep users happy and systems running.

• Work with customers and internal teams to gather and define both functional and non-functional requirements.
• Design, configure, and help develop technical solutions using internal resources and external suppliers.
• Support system integrations for new clients and business process changes.
• Support and enhance mail and parcel delivery management systems, including track-and-trace tools.
• Configure and improve dispatch and delivery systems (e.g. parcel lockers) to meet client needs.
• Support and develop address management and route optimisation software.
• Help develop and maintain reporting and service management tools in collaboration with ICT and the wider business.
• Provide technical support for automated sortation equipment and its links to delivery, finance, and reporting systems.
• Collaborate with engineers and suppliers to improve parcel and letter processing automation.
• Ensure accuracy and completeness of data from automation, sortation, dispatch, and receipt systems.
• Support revenue protection and billing systems.
• Provide technical support for Jersey Post’s Android-based handheld terminals (HHTs) via SOTI MDM.
• Work closely with suppliers for diagnostics, fault resolution, and system enhancements.
• Manage technical relationships with software vendors, including for customs integration and automated clearance.
• Partner with business stakeholders on digital product management and IT change processes.
• Work with internal data teams to design reports, KPIs, and exception tracking.
• Ensure data integrity across Jersey Post’s systems.
• Carry out additional tasks as reasonably requested by managers.
• Follow the organisation’s Risk Management Policy.