Job DescriptionReporting to the Operations Training & Design Lead, the Operational Training Specialist plays a critical role in building the capability of Area Managers and Store Managers to successfully deliver training within our store-led training model. This role focuses on coaching, enabling and supporting field leaders with the tools, standards and confidence needed to deliver effective training and capability development across our retail network.Position to be based in Adelaide or MelbourneYou will provide:

• Coaching and capability development for Area Managers and Store Managers to effectively deliver training in-store.
• Train-the-trainer expertise, support and guidance across the retail network.
• Development and implementation of tools, resources and frameworks that support training delivery excellence.
• Training governance and quality assurance to ensure consistency and alignment with operational standards.
• Capability support for new store openings, operational initiatives and performance improvement activities.
• Identification of training and capability gaps, with recommendations and solutions to improve outcomes.
• Strong stakeholder partnership across Operations, Compliance & Standards, Communications & Execution and broader business functions.
• Continuous improvement initiatives that enhance training effectiveness and support operational excellence.

Job DescriptionReporting to the Operations Training & Design Lead, the Operational Training Specialist plays a critical role in building the capability of Area Managers and Store Managers to successfully deliver training within our store-led training model. This role focuses on coaching, enabling and supporting field leaders with the tools, standards and confidence needed to deliver effective training and capability development across our retail network.Position to be based in Adelaide or MelbourneYou will provide:

• Coaching and capability development for Area Managers and Store Managers to effectively deliver training in-store.
• Train-the-trainer expertise, support and guidance across the retail network.
• Development and implementation of tools, resources and frameworks that support training delivery excellence.
• Training governance and quality assurance to ensure consistency and alignment with operational standards.
• Capability support for new store openings, operational initiatives and performance improvement activities.
• Identification of training and capability gaps, with recommendations and solutions to improve outcomes.
• Strong stakeholder partnership across Operations, Compliance & Standards, Communications & Execution and broader business functions.
• Continuous improvement initiatives that enhance training effectiveness and support operational excellence.